Manager of Roadside Assistance
About The Position
This position is not eligible for employer sponsorship. Applicants must be legally authorized to work and must not require employer sponsorship. This is a fully onsite position located at our corporate campus for applicants located in the Phoenix metro area but is eligible for remote work for candidates outside of Phoenix area. Under the direction of the Director, Roadside Assistance, responsible for managing the U-Haul Roadside Assistance Program and departmental personnel who provide prompt support to customers experiencing mechanical issues or customer-caused service needs. The role is responsible for implementing and communicating programs, policies, processes, and procedures designed to support Field Operations in delivering exceptional service to all U-Haul customers.
Requirements
- Bachelor’s degree in a related field or equivalent in experience.
- Proven experience in a Customer Service or Operations role, preferably in Roadside Assistance or related fields.
- Strong communication, leadership, and problem-solving skills.
- Ability to manage and prioritize multiple tasks in a demanding environment.
Responsibilities
- Reasonable and predictable attendance is essential.
- Report to the Senior Manager and Director regarding ongoing operations of the department.
- Manage the daily and continual operations of Roadside Assistance.
- Communicate with field personnel regarding Roadside Assistance Programs and Procedures.
- Assign responsibility and communicate with Repair Dispatch Managers and Shop Managers regarding specific Roadside customer calls and mechanical equipment issues.
- Prepare and analyze reports regarding Roadside programs.
- Enforce system and departmental standards, expectations, and procedures.
- Analyze departmental needs and requirements regarding personnel performance, payroll, resources, and budgets.
Benefits
- Medical insurance
- Prescription drug plans
- Dental & Vision plan with hearing care discounts
- Get Fit Gym Reimbursement Program
- Registered Dietitian Program
- WeightWatchers®
- CVS Virtual Care
- U‑Haul Kids Program
- 24‑Hour Nurse Line
- Wellness Program (Healthier You initiatives & challenges)
- Mindset App Reimbursement
- Pet Insurance & Wellness plans
- Career stability
- Opportunities for advancement
- Valuable on‑the‑job training
- Tuition Reimbursement Program
- Free online courses for personal and professional development at U‑Haul University®
- 401(k) Savings Plan
- Employee Stock Ownership Plan (ESOP)
- Company‑paid life insurance
- Voluntary life insurance options
- Short-Term and Long‑Term Disability
- Critical Illness, Accident & Hospital Indemnity plans
- Business & business travel insurance
- MetLaw Legal Program
- MetLife Auto & Home Insurance
- LifeLock Identity Theft Protection
- Dave Ramsey’s SmartDollar® Financial Wellness Program
- U‑Haul Federal Credit Union
- Paid holidays, vacation, and sick time
- You Matter Employee Assistance Program (EAP)
- Discounts on cell phone plans, hotels, computers, vehicles & more
- Community involvement & volunteer opportunities
- U‑Haul Mothers Program (Paid maternity leave)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
