Manager of Roadside Assistance
U-Haul•Phoenix, AZ
•Hybrid
About The Position
This position is responsible for managing the U-Haul Roadside Assistance Program and departmental personnel who provide prompt support to customers experiencing mechanical issues or customer-caused service needs. The role is responsible for implementing and communicating programs, policies, processes, and procedures designed to support Field Operations in delivering exceptional service to all U-Haul customers. This is a fully onsite position located at our corporate campus for applicants located in the Phoenix metro area but is eligible for remote work for candidates outside of Phoenix area.
Requirements
- Bachelor’s degree in a related field or equivalent in experience.
- Proven experience in a Customer Service or Operations role, preferably in Roadside Assistance or related fields.
- Strong communication, leadership, and problem-solving skills.
- Ability to manage and prioritize multiple tasks in a demanding environment.
- Applicants must be legally authorized to work and must not require employer sponsorship.
- Candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses, prompts, or real-time assistance).
Responsibilities
- Reasonable and predictable attendance is essential.
- Report to the Senior Manager and Director regarding ongoing operations of the department.
- Manage the daily and continual operations of Roadside Assistance.
- Communicate with field personnel regarding Roadside Assistance Programs and Procedures.
- Assign responsibility and communicate with Repair Dispatch Managers and Shop Managers regarding specific Roadside customer calls and mechanical equipment issues.
- Prepare and analyze reports regarding Roadside programs.
- Enforce system and departmental standards, expectations, and procedures.
- Analyze departmental needs and requirements regarding personnel performance, payroll, resources, and budgets.
Benefits
- Medical insurance
- Prescription drug plans
- Dental & Vision plan with hearing care discounts
- Get Fit Gym Reimbursement Program
- Registered Dietitian Program
- WeightWatchers®
- CVS Virtual Care
- U‑Haul Kids Program
- 24‑Hour Nurse Line
- Wellness Program (Healthier You initiatives & challenges)
- Mindset App Reimbursement
- Pet Insurance & Wellness plans
- Career stability
- Opportunities for advancement
- Valuable on‑the‑job training
- Tuition Reimbursement Program
- Free online courses for personal and professional development at U‑Haul University®
- 401(k) Savings Plan
- Employee Stock Ownership Plan (ESOP)
- Company‑paid life insurance
- Voluntary life insurance options
- Short-Term and Long‑Term Disability
- Critical Illness, Accident & Hospital Indemnity plans
- Business & business travel insurance
- MetLaw Legal Program
- MetLife Auto & Home Insurance
- LifeLock Identity Theft Protection
- Dave Ramsey’s SmartDollar® Financial Wellness Program
- U‑Haul Federal Credit Union
- Paid holidays, vacation, and sick time
- You Matter Employee Assistance Program (EAP)
- Discounts on cell phone plans, hotels, computers, vehicles & more
- Community involvement & volunteer opportunities
- U‑Haul Mothers Program (Paid maternity leave)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
