Manager of Revenue Cycle

Winona Health • Winona, MN

13d • Onsite

About The Position

The Manager of Revenue Cycle assists the Director of Revenue Cycle in providing guidance and oversight for business office functions and reimbursement support for revenue-producing departments within the organization to achieve performance goals. The role is responsible for managing day-to-day revenue cycle operations to ensure accurate, timely, and compliant workflows that support optimal cash flow, financial integrity, and enhance the patient experience. The Manager of Revenue Cycle role encompasses multiple functional areas within the revenue cycle. While the core leadership responsibilities and competencies are consistent, specific areas of operational focus may vary. The role is organized into three primary functional management areas, each with distinct operational accountability. The hiring for this position will be for the primary focus of: Manager of Revenue Cycle-Customer Services (Registration, Eligibility, Collections & Patient Experience) but not limited to and may include the other functional areas of responsibility at times.

Requirements

• Bachelor's Degree in Accounting, Finance, Healthcare administration, Business Administration or related field
• 5+ years of clinic and/or hospital supervisory experience
• Advanced analytical skills to identify revenue leakage and develop strategies for improvement
• Certified Revenue Cycle Representative (CRCR) or Certified Revenue Cycle Professional (CRCP)
• Advanced proficiency with Microsoft applications which may include Outlook, Word, Excel, Team and other web‐based applications
• Ability to communicate to explain complex information effectively, in writing and in person, to all levels of staff, management and external customers across functional areas
• Ability to lead operational initiatives to meet or exceed customer service standards

Nice To Haves

• Previous supervisory/management experience is preferred

Responsibilities

• Oversight of charge capture, billing, and reimbursement processes for assigned entities and service lines.
• Manages payer contract loading, maintenance, and monitoring to ensure accurate reimbursement and compliance with contract terms.
• Collaboration with Information Systems and Accounting to ensure billing systems, fee schedules, and contract configurations are accurate and up to date.
• Identification and resolution of complex billing issues, payer denials, and reimbursement variances.
• Monitoring contract performance and supporting leadership with reimbursement and payer strategy insights.
• Oversight of daily cash posting for all payment sources, including insurance, patient payments, electronic funds, lockbox, and point-of-service collections.
• Ensures accurate reconciliation between bank deposits, billing systems, and general ledger activity.
• Management of credit balance identification, research, resolution, and patient or payer refunds in compliance with regulatory and organizational policy.
• Oversight of banking information maintenance and internal controls related to cash handling and posting accuracy.
• Collaboration with accounting and compliance to support financial accuracy and risk mitigation.
• Oversight of registration, eligibility and benefits verification, point-of-service collections, patient collections, and customer service operations.
• Ensuring accurate front-end data capture to support downstream billing, reimbursement, and compliance.
• Management of patient financial communications, service recovery, and escalation of complex or sensitive concerns.
• Monitoring adherence to standard work and leading process improvements that balance financial performance with patient experience.
• Collaboration with clinical and operational leaders to align access, registration, and financial workflows.
• Ensures timely and accurate charge entry, billing, cash posting, and reconciliation for assigned functions.
• Drives process improvement initiatives related to revenue cycle performance in collaboration with leadership.
• Coordinates audits and monitoring activities to promote compliance, standard work adherence, and process improvement.
• Manages human resource functions including staffing, timekeeping, role summary reviews, performance coaching, and corrective action.
• Works with the Director of Revenue Cycle on departmental planning, performance monitoring, and operational prioritization.
• Manages and responds to patient complaints and feedback and feedback from internal stakeholders. This includes direct communication with patients and families regarding billing and financial processes.
• Coordinates with management and finance staff on special adjustments, write-offs, high-dollar accounts, and escalated issues.
• Provides coverage and support for peer Managers of Revenue Cycle.
• Performs other duties as assigned.

Benefits

• Options for medical, dental, and vision coverage
• Mental health support
• Wellness incentives
• Short and long-term disability
• Accident, critical illness, hospital indemnity, legal assistance, and identity protection plans
• Access to a 403(b) retirement plan with employer contributions
• Flexible scheduling
• Paid time off
• Earned sick time
• Paid training
• Tuition reimbursement
• Scholarships
• Sponsored seminars
• Special offers with local businesses, including the YMCA and cell phone providers

What This Job Offers

• Job Type: Full-time
• Career Level: Manager