Manager of Residential Clinical Services

ACCESSPOINT RI•Cranston, RI

3d•Onsite

About The Position

The Manager of Residential Clinical Services oversees clinical quality, person-centered service delivery, behavior support implementation, and individualized programming across AccessPoint RI’s Residential Program. The program includes 24-hour licensed group residences, supported independent living arrangements, and in-home and community-based supports. The manager ensures services align with individuals’ Individual Support Plans (ISPs), behavioral support needs, personal goals, and health and safety requirements. Working in partnership with the Manager of Residential Operations, Clinical Services, Nursing, Residential Managers, and interdisciplinary team members, this role ensures individualized supports are implemented, documented, monitored, and adjusted as needed. The manager is a key resource for residential staff on person-centered practices, behavior support strategies, individual outcomes, and clinical service coordination. The position works under the general supervision of the President and CEO or a designated senior leader. It provides clinical and programmatic oversight and guidance to Residential Managers, Assistant Managers, and Direct Support Professionals in collaboration with the Manager of Residential Operations, and may directly supervise designated clinical or program support staff as assigned. Regular travel between residential locations is required.

Requirements

Bachelor’s degree from an accredited college or university in psychology, social work, human services, special education, behavioral sciences, or a related field.
At least five years of experience providing or overseeing services for individuals with intellectual and/or developmental disabilities.
At least three years of supervisory, clinical coordination, or program management experience.
Demonstrated experience developing, implementing, or overseeing Individual Support Plans and behavior support strategies.
Experience working with individuals with complex behavioral or developmental support needs.
Knowledge of positive behavior supports, person-centered planning, and interdisciplinary service coordination.
Valid driver’s license and acceptable driving record.
Willingness and ability to complete required organizational training, including CPR/First Aid and approved behavior management training.
Strong understanding of person-centered planning and individualized service delivery.
Knowledge of positive behavior support principles and evidence-based approaches for supporting individuals with intellectual and developmental disabilities.
Ability to interpret ISPs, behavior support plans, behavioral data, and clinical recommendations.
Strong observational, analytical, problem-solving, and critical-thinking skills, including the ability to evaluate outcomes and recommend service improvements.
Strong communication, coaching, and staff development skills.
Ability to collaborate effectively with clinical professionals, residential leadership, families, and regulatory agencies.
Ability to manage competing priorities across multiple residential settings.
Ability to maintain confidentiality and exercise sound professional judgment.
Proficiency in electronic documentation and related information systems.
Ability to travel regularly between residential locations and perform the essential functions of the position, with or without reasonable accommodation.
Ability to complete and implement approved behavior management training within the scope of the position’s responsibilities.

Nice To Haves

Master’s degree in psychology, social work, applied behavior analysis, special education, or a related field.
Knowledge of Rhode Island DDD/BHDDH requirements.
Experience in residential program clinical oversight, behavioral services, or quality assurance.
Experience with functional behavioral assessments, behavioral data analysis, and individualized treatment or support planning.
BCBA, LICSW, or another applicable clinical credential; not required unless assigned responsibilities require professional licensure or certification.

Responsibilities

Oversee the development, implementation, monitoring, and review of Individual Support Plans (ISPs), ensuring they reflect each individual’s goals, preferences, strengths, support needs, and desired outcomes.
Monitor ISP goal implementation and progress across residential settings; identify barriers and recommend adjustments to services and support strategies.
Ensure residential staff understand their ISP-related responsibilities for implementation, data collection, and documentation.
Coordinate with individuals, families, guardians, case managers, and interdisciplinary team members on ISP development and modifications; participate in planning meetings as appropriate.
Monitor the quality, completeness, and timeliness of ISP documentation, progress reports, and required records.
Oversee implementation of Behavior Support Plans (BSPs) and individualized behavioral interventions across residential programs.
Collaborate with qualified behavioral clinicians and other professionals to ensure behavioral strategies are individualized, clinically appropriate, and consistent with approved plans.
Monitor staff adherence to behavioral support plans and review behavioral data, incident patterns, and outcomes to identify trends and improvement opportunities.
Coordinate behavioral assessments, support strategies, plan modifications, and clinical consultations with behavioral specialists, psychologists, clinicians, and other professionals.
Ensure staff receive appropriate training in individualized behavior support requirements; observe residential settings to evaluate the implementation and effectiveness of behavioral interventions.
Identify behavior-support implementation concerns and coordinate corrective action, training, or clinical consultation; promote positive behavior supports, trauma-informed approaches, and least restrictive appropriate interventions.
Monitor behavioral incidents and follow up on documentation, communication, and plan review; participate in behavioral review meetings and interdisciplinary discussions.
Serve as a liaison among Residential Services, Clinical Services, Nursing, behavioral specialists, and other clinical professionals.
Coordinate interdisciplinary reviews for individuals with complex behavioral, developmental, communication, or other support needs.
Communicate clinical recommendations and individualized support strategies to residential staff and monitor implementation of recommendations from applicable clinical disciplines.
Support individualized strategies that promote independence, communication, skill development, community participation, and quality of life.
Participate in intake assessments and residential transitions to help determine support needs, staff training requirements, and clinical resources; promote continuity of supports across transitions.
Identify service-delivery gaps and recommend assessments, consultations, or additional supports; collaborate with Nursing on behavioral, clinical, and health-related support needs.
Visit residential locations to observe services and assess the quality and consistency of individualized supports and person-centered practices.
Monitor meaningful daily activities, community integration, skill-building programs, individual documentation, progress notes, behavioral data, and related records.
Identify programming that is not producing desired outcomes and collaborate with the interdisciplinary team on improvements; develop and monitor corrective action plans.
Promote dignity, choice, self-determination, independence, and community inclusion; work with the Manager of Residential Operations on service concerns requiring operational or staffing adjustments.
Identify staff training needs related to ISP implementation, BSPs, person-centered practices, and individualized clinical supports; coordinate targeted training with the Training and Quality Department and clinical professionals.
Ensure staff are trained on relevant plans and behavioral strategies before taking on applicable support responsibilities; provide coaching and technical assistance to residential management teams.
Monitor staff competency, support consistent documentation and data collection, and participate in orientation and training of newly hired residential management staff as appropriate.
Maintain working knowledge of Rhode Island Division of Developmental Disabilities (DDD/BHDDH) requirements and other applicable regulations.
Ensure clinical and individual support documentation meets regulatory, organizational, and program requirements; assist with licensing surveys, quality reviews, audits, and investigations.
Support corrective action plans arising from clinical or programmatic deficiencies and promptly escalate concerns involving individual rights, behavioral interventions, or restrictive practices.
Demonstrate and support AccessPoint RI’s mission, values, and standards; partner with the Manager of Residential Operations on communication and shared accountability for program quality.
Guide Residential Managers on clinical and programmatic responsibilities; participate in residential leadership meetings, committees, and quality improvement initiatives.
Communicate significant clinical concerns, behavioral trends, and service-delivery issues to leadership; collaborate with individuals, families, guardians, clinicians, regulatory agencies, and community partners.
Participate in an on-call or consultation rotation as assigned and provide guidance during urgent behavioral or individual support situations within the scope of training and qualifications.
Attend interdisciplinary meetings, case conferences, and regulatory reviews as needed, and perform other duties consistent with the position as assigned.