Manager of Rep Payee

Rescue Mission of Utica NY•Utica, NY

4d•Onsite

About The Position

Responsible for overseeing the day-to-day operations of a program that serves 600+ clients. The primary objective of this department is to mentor clients towards making better financial decisions and moving towards financial independence.

Requirements

High School Diploma or GED Required
Experience with 1-1 interaction with client with identifying needs and goals for service plan
Intermediate knowledge of Microsoft Word, Excel, Access, Outlook, Accufund, QuickBooks, Peachtree
Clean/valid NYS Driver’s License
Enthusiastic support of our Mission Statement

Nice To Haves

AAS Degree in Accounting, Business or related field preferred
(1) year management and supervisory experience Preferred
(2) years of experience working with special populations in the area of recovery, homelessness and mental illness Required
Strong interpersonal communication skills
Strong analytical and quantitative skills
Self-starter / Self-motivated
Ability to balance multiple priorities
Understanding of accounting practices
Team player
Organizational skills

Responsibilities

Serve as the first point of contact for all new client referrals, including Adult Protective Services.
Attend community meetings to market the program.
Respond to external inquiries regarding program and clients.
Interview, train and supervise employees. Includes, but not limited to, meeting regularly with employees, monitoring daily activities, managing work performance/performance review process, addressing corrective action concerns and providing guidance and supportive feedback.
Provide training, support and follow up to employees related to programming, computer use, etc.
Act as administrator for TrueLink debit card program
Ensure that the department’s workload is processed in a timely manner.
Analyze and maintain appropriate caseloads for employees.
Develop new programming and recruitment of new clients to serve for this program.
Enhance the use of computer software for efficient processes and reporting.
Develop departmental processes, procedure and incident reporting manual.
Develop a software training manual.
Develop process, submit and maintain accurate internal and external reports in a timely manner.
Develop and maintain professional relationships with all clients.
Report to supervisor immediately crisis situations that demand administrative counsel.
Lead staff meetings and 1-1 meetings with employees.
Abide by all Mission and program policies, procedures and guidelines.
Attend and participate in meetings and trainings as requested by supervisor.
Maintain a professional and approachable attitude on the Mission campus.
All other duties as requested by your supervisor.