Manager of Regional Operations

KIPP Miami•Miami, FL

About The Position

The Regional Operations and Project Manager supports the day-to-day operations of the region by coordinating events, travel, meetings, staff support, board management, compliance, budgeting, purchasing, and special projects. This role ensures regional activities run smoothly by managing logistics, communications, onboarding, technology support, vendor relationships, and financial processes while supporting executive leadership and regional teams. The position also helps maintain organizational compliance, oversees operational systems and office management, and leads projects that support staff, schools, and overall regional success.

Requirements

Bachelor’s degree
Previous experience in a customer service-oriented role
Previous experience in budgeting or purchasing on behalf of an organization
Previous experience in an educational or non-profit setting
Previous experience in operations or project planning/project management
Proficiency in Spanish and/or Creole
Proficient in Microsoft Office, specifically Excel
Proficient in project planning skills
Database management and reporting
Strong written and oral communication skills
Strong interpersonal skills
Strong organization skills and meticulous attention to detail
Superb customer service skills, and love and support for families and children
Commitment to do whatever it takes to ensure our teachers and students have what they need to be successful
Ability to work with a team on collaborative projects
Ability to remain calm and solutions-oriented in high-stress situations.
Ability to proactively problem solve; anticipate challenges before they occur
Ability to identify inefficiencies and generate creative solutions
Ability to manage multiple projects simultaneously and comfortably with ambiguity
Ability to troubleshoot and manage high-stress situations with a calm and positive demeanor

Responsibilities

Event Planning, Coordination and Management
Manage logistics for regional events such as but not limited to regional PDs, Leadership Summits, New Staff Orientation, retreats and TEAMspys
Ensure that regional events are executed according to project plan and milestones are hit
Manage all regional teammate office needs so that there is not interference with school operations
Manage school and regional calendar and communications
Plan logistics for various meetings (internal and external) and special events
Supports CMO and regional departments in defining and implementing regional-level work streams in the areas of technology, compliance, and finance.
Staff Support
Manage staff onboarding, including tech, for regional teammates
Assist all Tier 1 tech support for regional teammates
Coordinate and execute regional staff appreciation
Coordinate any regional professional development support
Support team in survey completion and correct HR assignments
Lead and manage various regional communication streams
Support tools and templates for staff meetings
Support scheduling, meeting prep and logistical needs for meetings on behalf of the ED, MDO and MDoS
Board Management
Schedule all KIPP Miami and KIPP South Florida board meetings and committee meeting to ensure compliance with state and local laws; post meetings on website as necessary
Ensure quorum for board meetings by following and up confirming attendance from board members
Lead efforts to prepare agenda items for board meetings and ensure presenters are assigned tasks and prepared to present; run board prep meetings
Assemble all board books and ensure resolutions are accurate and vetted by MDO and KTAF key stakeholders
Manage board meeting minutes and resolutions and file in google drive
Manage all logistics for all board meetings
Compliance
Coordinate and manage volunteer clearance and projects in partnership with school operations team
Ensure compliance on school website
Update and maintain internal staff resource pages
Edit and update as necessary, regional policy documents
Purchasing/ Budgeting and Finance
Coordinate and complete purchases for the region
Ensure regional office is fully stock with necessary supplies, manage inventory and make purchases as needed
Manage all receiving of goods and services in COUPA
Manage purchasing of regional contracts, software, leases and contracted vendors
Manage regional budget for supplies
Manage credit card expenses and complete monthly credit card reconciliations on time
Complete emergency fund purchases
Manage tracking of emergency funding requests and expenses
Manage budget for identified regional budge lines
Ensure timely payment for leases and contracted vendor
Help to organize and manage communication for monthly regional budget meetings
Help to manage and organize the budget setting process with all key stakeholders annually
Manage all regional stipends pay outs and/ or any other salary adjustments and support all payroll and HR functional areas
Support MDO and finance team with annual resource allocation and budgeting process
Misc./ Special Projects
Own and manage other projects as requested by the MDO or ED, this includes:
Prepare detailed project plans
Assign tasks to project team as necessary and hold teammates accountable to hitting milestones
Seek stakeholder input as necessary
Communicate project updates and progress to goals/milestones on a regular basis
Lead planning for special academic/ school plans including but not limited to calendar, PD schedules and summer PD planning
Help to support initiatives from community partner organizations
Create an environment and interact with staff and families in a way that is aligned with our school culture priorities
Maintain regional office aesthetics
As job descriptions cannot be exhaustive, the position holder may be required to undertake other duties that are broadly in line with the above essential duties and responsibilities.