Manager of Quality Improvement for School Age Programs

RFCUNY Research Foundation of the City University of New York•New York, NY

4d•Hybrid

About The Position

The New York Early Childhood Professional Development Institute, housed at the City University of New York (CUNY), is seeking a Manager of School-Age Programs to lead the rollout of its quality rating and improvement model for programs serving school-aged children. This is a new position within the QUALITYstarsNY (QSNY) team, responsible for defining, planning, building, and launching this initiative. The role requires a strategic thinker with a deep understanding of the afterschool landscape, who can chart a clear path for success for SACC-licensed programs. The work will initially focus on strategic planning, project planning, external relations, and program recruitment, eventually leading to implementing a continuous quality improvement (CQI) model with a small group of partners. This role will evolve as the full scope of needs and best practices are identified to prepare for larger-scale implementation across New York State.

Requirements

Bachelor’s Degree or higher
Equivalent of 5+ years in a leadership role in a school-age child care program
Equivalent of 3+ years of experience providing coaching and technical assistance/training to staff within SACC programs that serve young children
Knowledge of NYS’s SACC Regulations
Deep familiarity with the strengths and needs of school-age programs
Excellent oral and written communication skills
Excellent record-keeping and analytical skills using digital platforms
Highly organized and flexible
Strong relationship-building skills, including a sense of humor
Reflective nature
Comfortable with competing and shifting priorities
Sound judgment and decision-making
Deep sense of commitment and integrity
Ability to travel regularly to various QUALITYstarsNY locations, and other agencies/partners locally and across the state.

Nice To Haves

Master’s Degree in public administration, education, or other relevant field of study
Experience with Microsoft Teams
Experience running multi-site SACC programs
New York State SAC Credentialed Professional
Experience as a SAC Advisor or Endorser
Experience with Project Management, including PM software

Responsibilities

Collaborate with central office staff and external partners to plan the integration of SACC-licensed programs into QUALITYstarsNY.
Facilitate input gathering, strategic planning, and project management for launching support for SACC-licensed programs.
Collaborate with the Data and Ratings team to ensure a smooth rating process for participating programs, considering QSNY SACC standards and platform functionality.
Plan and facilitate the testing phase of QSNY’s CQI model with school-age programs, identifying successes and areas for growth.
Serve on QSNY’s leadership team, contributing to long-term implementation plans for integrating SACC-licensed programs.
Contribute to planning and decision-making on budget, communication, data systems, and reporting.
Plan and implement quality control systems for contract and grant deliverables, including documentation, tracking, and data analysis.
Support review of data to inform and strengthen practices aligned with state and local priorities in the school-age landscape.
Respond to data analysis and write reports on project progress and outcomes.
Monitor and track budget allocations for training and resources for QUALITYstarsNY participating SACC programs.
Contribute to the development and revision of staff manuals and data systems.
Support the hiring and onboarding process for new QSNY staff and/or training of current staff on policies, procedures, and best practices for supporting QSNY SACC programs.
Create and implement a SACC program recruitment plan for initial implementation, engaging stakeholders to recruit new participants.
Build relationships with key stakeholders, representing and promoting the work of QUALITYstarsNY.
Develop partnerships with key agencies across the state to enhance the project and support for QUALITYstarsNY participants.
Maintain efficient and organized records as part of the administrative team.
Deliver on-site technical assistance and mentoring to SACC program leaders aligned with QUALITYstarsNY program standards.
Provide ongoing support between site visits for ordering materials, submitting registration for training, and advising on program goals.
Maintain up-to-date Quality Improvement Plans (QIP) with participants, analyzing and monitoring progress towards quality improvement.
Attend staff meetings and trainings as required.
Perform special projects and other duties as assigned.