Manager of Program Development CRCL Comox Valley

AVI Health and Community Services•Comox, BC

30d•Hybrid

About The Position

The Manager of Program Development is responsible for supporting program quality, performance, and continuous improvement within CRCL (Crisis Response Community Lead). This role ensures services align with CRCL standards, funder requirements, and organizational policies. Working in shared leadership with the Manager of Program Delivery, this position contributes program monitoring, system insight, and strategic recommendations for effective, responsive, and accountable service delivery. The role supports program learning through critical incident reviews, onboarding and training alignment, and providing program-level insight to strengthen practice standards and service consistency. The Manager analyzes program data, service trends, and stakeholder feedback to identify improvement opportunities and inform sustainable program development, while also maintaining key community relationships.

Requirements

Post-secondary education in social work, public health, Indigenous studies, community development, human services, or a related field; or an equivalent combination of education, relevant professional experience, and/or lived experience.
5-7 years’ progressive leadership experience in mental health and/or substance uses services, including community-based or crisis response environments.
5-7 years demonstrated experience supervising staff within a unionized environment and working in alignment with collective agreements.
Experience operating within a unionized workplace, including familiarity with labor relations processes and organizational policy application.
Proven experience providing leadership, direction, and accountability within multidisciplinary or cross-functional teams.
Demonstrated experience in inter-agency collaboration and cross-sector coordination.
Strong ability to build and maintain respectful, trust-based relationships with diverse communities, service providers, and system partners.
Experience preparing written summaries, briefing notes, funder reports, or narrative documentation that synthesize program data and stakeholder feedback.
Demonstrated ability to navigate complex or sensitive workplace and community-facing situations.
Working knowledge of privacy legislation, human rights law, and ethical information-sharing practices.
Reflective, self-aware, and open to feedback and continuous learning.
Emotionally steady and able to remain grounded when navigating tension, competing expectations, or public accountability.
Organized and able to maintain consistent follow-through on stakeholder engagement and communication commitments.
Collaborative and comfortable working in peer leadership structures where clarity of role is essential.
Demonstrated commitment to equity, social justice, and community-informed approaches to service delivery.
Integrity-driven, with strong professional boundaries and ethical engagement practices.
Demonstrated commitment to social justice principles and practices, including harm reduction, anti-racism, decolonization, combating stigma related to drug use, HIV, hepatitis C, and challenging gendered oppression, ableism, homophobia, and transphobia.

Responsibilities

Monitor service data, call volume, documentation quality, and performance indicators to ensure alignment with CRCL standards.
Identify emerging trends, service pressures, risks, and gaps impacting program delivery.
Monitor program expenditures to ensure spending aligns with approved budgets, funding parameters, and operational priorities.
Maintain reporting readiness and prepare concise internal summaries of program performance.
Lead the preparation and submission of monthly and quarterly reports to funders and stakeholders, ensuring accuracy, analysis, and compliance.
Forecast staffing and training needs based on service demand, funding parameters, and program growth.
Organize and co-lead recruitment planning and role design to ensure workforce capacity aligns with program standards and service expectations.
Support staff following critical incidents, including participation in structured debriefs to identify learning, risk, and quality considerations.
Lead regular internal file reviews and documentation audits.
Develop and maintain simple quality review tools and checklists.
Ensure compliance with CRCL standards, funder requirements, and organizational policies.
Identify areas requiring improvement and outline clear next steps.
Track follow-up actions and monitor progress.
Support preparation for funder reviews or external evaluations.
Identify training needs based on audits, service trends, and community feedback.
Develop, organize, and facilitate internal trainings aligned with CRCL standards and best practice.
Create and update training materials, tools, and onboarding content as needed.
Maintain and coordinate an annual training calendar.
Lead structured case reviews and team learning sessions.
Evaluate training effectiveness and adjust content accordingly.
Work collaboratively with the Manager of Program Delivery to strengthen practice consistency and skill development.
Assist in identifying staff development needs and coordinating appropriate learning opportunities.
Assist in providing clarity regarding roles, responsibilities, and expectations within the program.
Support the consistent interpretation and application of organizational policies and collective agreements.
Participate in workplace reviews, investigations, and resolution processes as required.
Contribute information and analysis related to practice standards, documentation, and program compliance during workplace investigations or labour matters.
Contribute to establishing and reinforcing performance expectations related to quality, documentation, and professional conduct.
Provide input into performance management processes where program standards, compliance, or training needs are identified.
Encourage participation in quality improvement and accountability initiatives.
Build and maintain strong working relationships with K’ómoks First Nation, ensuring respectful collaboration, ongoing communication, and alignment with Indigenous governance and priorities.
Maintain consistent engagement at relevant community tables, inter-agency meetings, and sector forums related to crisis response and mental health.
Represent the program in alignment with organizational values, cultural humility, and accountability.
Develop and sustain partnerships with health services, emergency services, social service agencies, and other community stakeholders.
Support continuity of care through appropriate coordination and information-sharing within privacy and role boundaries.
Monitor the health of key partnerships and identify emerging relational risks or misalignment.
Maintain clear role boundaries in community-facing work and route concerns, requests, and feedback internally for appropriate follow-up.
Work in collaboration with the Manager of Program Delivery program leadership to identify and prioritize program improvements based on data, audits, and community feedback.
Contribute to structured program planning processes, including evaluation, refinement of service models, and implementation planning.
Support development of clear action plans for approved program changes.
Assist in translating program decisions into updated tools, procedures, training, and documentation.
Support communication of program changes internally and, where appropriate, externally.
Monitor implementation of approved changes and identify areas requiring adjustment.
Provides vacation and leave coverage for the Manager of Program Delivery.