Manager of Pre-Service Center

Ochsner Health•New Orleans, LA

1d•Onsite

About The Position

The Manager manages and coordinates the daily operations of assigned clinical department in collaboration with the Director/Department/Section Head. The Manager plans and organizes all clinical functions including staffing and staff development purchasing and budgeting. The Manager will have a span of control that includes the following key areas; Pre-Service Intake for all Hospital and Clinic scheduled service, Pre-Service Registration / Admission activities, Pre-Service Financial Counseling, Patient Financial Clearance, and Utilization Review for initial Admission activities to include payor Notification of Admissions.

Requirements

High School diploma
7 years related healthcare experience including two years of supervision or management experience or three years of related healthcare experience including two years of supervision or management experience with Bachelor’s degree.
Must have computer skills and dexterity required for data entry and retrieval of information.
Effective verbal and written communication skills and the ability to present information clearly and professionally.
Must be proficient with Windows-style applications, various software packages specific to role and keyboard.
Strong interpersonal skills, including a professional attitude and ability to work collaboratively with physicians, administration, nurses and support staff.
Excellent judgment, decision-making, and delegating skills.
Self-directed including the ability to work independently, set priorities and maintain confidentiality.
Knowledge and understanding of financial statements including the ability to analyze trends and make recommendations.

Nice To Haves

Bachelor's degree in Healthcare or Business Administration
Experience in Patient Access Services and/or healthcare Revenue Cycle Knowledge

Responsibilities

Provides administrative support to the Pre-Service Center.
Communicates professionally with patients, families and staff.
Manages, develops, retains and inspires an engaged workforce.
Participates in training, professional development and quality improvement activities.
Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
Other related duties as required.