Manager of Practice Performance and Optimization, ProHealth Physicians, part of Optum

UnitedHealth Group•Danbury, CT

5d•$72,800 - $130,000•Hybrid

About The Position

Opportunities with ProHealth Physicians, part of the Optum family of businesses. When you work at ProHealth Physicians, your contributions directly sustain the health and well-being of our community. Discover high levels of teamwork, robust medical resources and a deep commitment to exceptional care and service. Join a leading community-based medical group and discover the meaning behind Caring. Connecting. Growing together. We are seeking a highly organized and detail-oriented Manager of Practice Performance and Optimization to join our team. Reporting to the Regional Director, this role is responsible for supporting operational performance and scheduling optimization across primary care sites. The individual will work closely with practice, regional, and departmental leaders to analyze performance data, develop and maintain schedule templates, and ensure alignment with organizational priorities. Through on-site engagement, coaching, and collaboration, this role helps drive process improvements, support frontline teams, and promote consistent execution of operational goals across the organization.

Requirements

Solid understanding of clinician scheduling practices in a healthcare setting
Proficiency in Epic scheduling software and tools
Ability to manage multiple priorities and meet deadlines in a fast-paced environment
Ability to travel within CT 75%25 or more
Driver’s license and access to reliable transportation

Nice To Haves

Solid organizational and time management skills
Excellent communication and interpersonal skills
Ability to work independently and as part of a team
Attention to detail and a commitment to accuracy

Responsibilities

Serve as a key member of the regional team to drive alignment, reinforce organizational priorities, and support consistent execution across locations
Audit and analyze performance and scheduling metrics to identify trends, gaps and areas for improvement. Work with operations team to develop and implement necessary changes
Develop and maintain primary care schedule templates for various departments and teams within the organization
Support managers to address process and workflow issues, determine action plans
Adjust schedule templates based on requests and feedback, ensuring that all changes are approved by the appropriate authorities
Collaborate with department heads and team leaders to understand scheduling needs and requirements
Work closely with Practice Managers to drive the effectiveness of team huddles and staff meetings, promoting strong communication, team engagement, and consistent execution of operational goals
Coach and mentor site specific employees and managers as needed. Support practice managers in performance management
Support hiring, on-boarding, and evaluation of staff
Conduct Gemba walks and on-site operational observations, delivering meaningful insights and feedback to regional leadership teams to support continuous improvement
Engage in regional, site, and team meetings as necessary
Ensure compliance with company policies and procedures and regulatory requirements related to scheduling and time management
Provide training and support to staff on the use of schedule templates and related tools
Perform other duties as assigned