Manager of Patient Financial Services- Full Time Days

Cape Fear Valley Health

8d•Onsite

About The Position

Responsible for planning, educating, coordinating, and controlling the activities of all admitting, registration, financial counseling, training and scheduling functions within the Medical Center. Primarily concerned with obtaining accurate, complete, and consistent demographic, financial, and clinical data during all registration processes, following up on all scheduled visits that are PFS’s responsibility and managing the authorization and pre-cert process for inpatient and outpatient services.

Requirements

Bachelor’s degree in Healthcare, Business Administration, Accounting, or related field is required
4 years Patient Access experience required
2 years supervisory experience required
Proficiency in reading, writing, and speaking the English language
Ability to plan, direct, and control Patient Access functions
Good command of medical terminology
Problem solving abilities
PC experience, including Microsoft Office and Windows
Ability to communicate orally and in writing effectively with patients, doctors, and other departments in the institution

Responsibilities

Plans, educates, organizes, coordinates, and controls all registration activities
Maintains all Patient Access policies and procedures
Maintains all job descriptions and standards for all registration personnel
Implements and controls registration procedures
Coordinates and works closely with nursing and medical staffing to accommodate and keep them informed of all Patient Access requirements and needs
Coordinates and works closely with the Directors of Medical Records and Patient Accounts to ensure that their needs are met
Ensures accurate completion of medical and financial forms related to the preadmission, admitting, registration, financial counseling and scheduling process
Recruits new personnel and evaluates all personnel in the department
Ensures that the Director of Patient Financial Services is informed on the status of the admitting, financial counseling and scheduling operations
Cross trains staff across departments to ensure most effective use of labor
Monitors times and schedules of staff so that efficiency is optimized
Other duties as assigned