Manager of Operations

Compass Health Center•Brookfield, WI

11h•$70,000 - $90,000•Onsite

About The Position

Compass Health Center is seeking an experienced Manager of Operations for its Brookfield, Wisconsin location. The role collaborates with leadership and frontline staff to support high-quality patient experiences and effective business practices at a behavioral health center providing PHP/IOP programs and psychiatric services. The Manager oversees and coordinates operational functions across facilities, IT/desktop support, patient administration and registration/scheduling, patient experience, and business operations. The position reports to the Director of Operations and Clinical Services and manages a team of 5–10 FTEs. Some functions have centralized corporate support and matrixed or dotted-line reporting relationships. The role also supports the VP and Site Leader and the Director with project management, data analytics, and reporting. The work includes leading cross-departmental and technology-enablement projects; improving patient flow and operational processes; coordinating facilities, supplies, vendors, maintenance, invoices, schedules, and office logistics; and supporting onboarding and the day-to-day operation of the site.

Requirements

Master’s or bachelor’s degree in Business or Healthcare Administration, or a related degree.
At least 3 years of experience working in healthcare operations management.
Strong communication skills, including meeting facilitation, written and oral presentations, and the ability to distill complex information for frontline teams.
Ability to think globally and act locally while leading a team in a matrixed reporting environment.
Ability to manage through influence, collaborate, and gain buy-in from cross-functional teams.
Ability to learn new systems quickly and explain technology to end users in an accessible format.

Responsibilities

Manage operational departments and functions, including Facilities, IT/desktop support, Patient Administration/Registration/Scheduling, Patient Experience, and Business Operations.
Manage a team of 5–10 FTEs in a matrixed environment with centralized and dotted-line support for some functions.
Lead cross-departmental projects in collaboration with clinical and operations teams.
Ensure efficient and effective flow for new and returning patients.
Provide project management support, data analytics, and reporting for the VP and Site Leader and the Director of Operations and Clinical Services.
Lead technology-enablement projects that improve staff and patient experience, including process mapping to streamline systems such as EHR workflows.
Coordinate office supplies, including ordering, stocking, organizing, and tracking deliveries for office and kitchen supplies.
Coordinate onsite deliveries and work with vendors on ongoing needs; improve processes so leaders and staff can obtain supplies promptly.
Respond to maintenance tickets in a timely manner and oversee onsite maintenance visits.
Coordinate site-specific office furniture and work with leadership on ongoing facility needs.
Coordinate with Finance to reconcile invoices, track payments and receipts, and process invoices.
Maintain a comfortable office and facility environment, including thermostat adjustments, facility maps, and interior signage.
Perform general clerical duties, including organizing and distributing communications, mailing correspondence, copying and scanning documents, processing FedEx shipments and return labels, and maintaining and digitizing facility paperwork.
Update office door labels and seating or furniture plans as needed.
Coordinate schedules for shredding bins and monthly visits, as well as general office and facility scheduling.
Assist with staff lunch orders, medical drug representative/prescriber lunches, and scheduled tours.
Coordinate new-hire logistics, including seating, badge photos and printing, welcome baskets, building tours, and an overview of building procedures.