Manager of Operations-Oncology Clinical Trial Services

Northwestern Memorial Healthcare • Chicago, IL

1d • $62 - $84

About The Position

The Manager Operations, Oncology Clinical Trial Services supports Northwestern Medicine’s mission, vision, and values and ensures compliance with its Code of Ethics, policies, procedures, and applicable regulatory and accreditation standards. The role coordinates program development in clinical care, research, and education, and oversees business services such as staffing models, budget development, quality reporting, and financial analysis. It also provides data and strategic support for the Oncology service and its market penetration efforts.

The position provides operational leadership for the Developmental Therapeutics Institute, an early-phase oncology clinical trials program. It oversees multidisciplinary teams and complex clinical and research workflows, including daily clinic operations, staffing and resource management, patient flow, clinical trial readiness, budgeting, financial analysis, and coordination across physicians, advanced practice providers, nursing, research, pharmacy, laboratory, and support services. The manager partners with clinical and research leadership to improve workflows, address operational barriers, support regulatory and protocol requirements, and promote safe, efficient, patient-centered care for people participating in Phase I and other early-phase oncology trials.

Requirements

• Bachelor’s degree in Business Administration, clinical healthcare, or a related field, with substantial healthcare knowledge.
• 3–5 years of work experience in healthcare.
• Qualified by training and experience, with relevant interest and demonstrated current ability, and willing and able to discharge the duties of the position.
• Interpersonal, time-management, and organizational skills.
• Working knowledge of trends in Oncology disease.

Nice To Haves

• Master’s degree in a science-related field or in Business or Health Administration.
• Strong project management and analytical skills.
• At least 4–6 years of experience in a hospital business management environment.
• Working knowledge of adult Oncology and research populations.

Responsibilities

• Attract, develop, and retain caregivers and foster an environment that supports excellence and continuous learning.
• Collaborate with Human Resources and other managers to ensure appropriate staffing and advance staff retention strategies.
• Collaboratively manage disciplinary processes when appropriate and facilitate annual performance reviews.
• Ensure application of staffing tools and optimal staffing and scheduling practices.
• Manage people and resources to support safe and efficient patient care operations.
• Promote a healthy practice environment, including break time and reduced worker fatigue.
• Partner with clinical and non-clinical support services to optimize patient throughput, care coordination, and responses to operational issues.
• Ensure sustained Control phase of DMAIC for process improvement initiatives.
• Ensure regulatory and billing compliance, and assess the implementation of new processes, protocols, and procedures.
• Maintain responsibility for the Environment of Care.
• Identify processes and outcomes important to customer satisfaction, technical quality, regulatory compliance, and institutional priorities.
• Identify customers and their requirements, solicit and respond to customer feedback, and implement solutions or interventions as appropriate.
• Translate organizational vision into a unit or service-area vision that engages staff.
• Provide timely coaching and feedback, track coaching discussions and performance, and align staff talents and career interests with organizational opportunities.
• Promote continuous learning, improved business relationships, and the sharing of new ideas and best practices.
• Ensure appropriate supervision and monitoring across staff and shifts, and maintain a safe, high-quality work environment.
• Manage cross-project dependencies, resolve conflicting priorities, and facilitate cross-functional resource support.
• Use project management, quality improvement, and budget management methods to deliver project objectives on time and within budget.
• Coordinate operational and system implementation and communication plans for projects.
• Develop and maintain relationships with staff, physicians, vendors, and other customers.
• Establish, implement, and monitor capital and operating budgets to achieve defined targets; prepare annual operating budgets and manage monthly financial performance.
• Create and implement capital requests, replacements, and departmental projects.
• Partner with leadership to advance improvement initiatives and opportunities.

Benefits

• Tuition reimbursement
• Loan forgiveness
• 401(k) matching
• A wide range of benefits supporting physical, emotional, and financial well-being and protection against unexpected life events

What This Job Offers

• Job Type: Full-time
• Career Level: Manager