Manager of Operations-Oncology Clinical Trial Services

Northwestern Memorial Healthcare • Chicago, IL

15h

About The Position

The Manager Operations, Oncology Clinical Trial Services provides operational leadership for the Developmental Therapeutics Institute, an early-phase oncology clinical trials program. The role oversees multidisciplinary teams and complex clinical and research workflows, including daily clinic operations, staffing and resource management, patient flow, clinical trial readiness, program budget development, and financial preparation and analysis. The manager coordinates across physicians, advanced practice providers, nursing, research, pharmacy, laboratory, and other support services.

The manager partners with clinical and research leadership to optimize workflows, address operational barriers, support regulatory and protocol requirements, and ensure safe, efficient, patient-centered care for people participating in Phase I and other early-phase oncology trials. The role also coordinates program development in clinical care, research, and education; manages business services; provides data and strategies to support the Oncology service and market penetration; and adheres to Northwestern Medicine’s policies, ethics, compliance, regulatory, and accreditation standards.

Requirements

• Bachelor’s degree in Business Administration, clinical healthcare, or a related field, with substantial healthcare knowledge.
• 3–5 years of healthcare work experience.
• Interpersonal, time-management, and organizational skills.
• Working knowledge of trends in Oncology disease.
• Training, experience, interest, and demonstrated current ability to discharge the duties of the position.

Nice To Haves

• Master’s degree in a science-related field or in Business or Health Administration.
• Strong project-management and analytical skills.
• At least 4–6 years of experience in a hospital business-management environment.
• Working knowledge of adult Oncology and research populations.

Responsibilities

• Attract, develop, and retain staff, fostering continuous learning and an environment that supports excellence.
• Collaborate with Human Resources and other managers on staffing, retention strategies, and disciplinary processes; facilitate annual performance reviews.
• Apply staffing tools and work with coordinators to ensure effective staffing and scheduling.
• Manage people and resources to support safe, efficient patient care operations, including patient throughput, care coordination, and responses to operational issues.
• Support a healthy practice environment, including strategies that encourage breaks and reduce worker fatigue.
• Maintain regulatory and billing compliance and oversee the Environment of Care.
• Assess and evaluate new processes, protocols, and procedures, and sustain the Control phase of DMAIC for process-improvement initiatives.
• Identify processes and outcomes important to customer satisfaction, technical quality, regulatory compliance, and institutional priorities.
• Ensure appropriate supervision and monitoring across staff and shifts and maintain a safe, high-quality work environment.
• Identify and manage cross-project dependencies, resolve conflicting priorities, and facilitate cross-functional project resources.
• Use project management, quality-improvement, and budget-management methods to support project objectives on time and within budget.
• Coordinate operational and system implementation and communication plans for projects.
• Develop and maintain relationships with staff, physicians, vendors, and other customers.
• Establish, implement, and monitor capital and operating budgets; create the annual operating budget and manage monthly financial performance.
• Prepare capital requests, replacements, and departmental projects.
• Partner with leadership to advance improvement initiatives and opportunities.
• Provide customer-focused service by identifying customer requirements, seeking feedback, and implementing solutions or interventions.
• Translate organizational vision into a unit or service-area vision and coach staff through timely feedback, accountability, and development opportunities.
• Promote continuous learning and the exchange of ideas and best practices.

Benefits

• Tuition reimbursement
• Loan forgiveness
• 401(k) matching
• Lifecycle benefits
• A wide range of benefits supporting physical, emotional, and financial well-being and protection against unexpected life events

What This Job Offers

• Job Type: Full-time
• Career Level: Manager