Manager of Operations Efficiency

Medical Associates • Dubuque, IA

8d • Hybrid

About The Position

Medical Associates Clinic is hiring a Manager of Operations Efficiency. This is a dynamic leadership role created to address operational challenges and performance gaps in clinical and administrative departments across the organization. This role is assigned on a temporary to potentially full-time basis to departments in need of stabilization, performance improvement, leadership transition, or special project implementation. This role leads short- to mid-term operational efforts, assesses and addresses underlying issues, implements sustainable solutions, and mentors existing team members to ensure long-term success. This position requires a unique blend of strong leadership skills, business acumen, process improvement expertise, and high emotional intelligence. The ideal candidate will be comfortable navigating ambiguity, quickly establishing credibility, and drive results by fostering collaboration, promoting accountability, and leading through influence. This role will oversee the strategic deployment and optimization of the float pool to support departmental stability, address staffing challenges, and improve operational efficiency across the organization.

Requirements

• Five plus years of similar or related experience to include managing operations, teams, budgets and performance improvement efforts.
• Bachelor’s degree in healthcare administration, business, nursing or related field required.
• Demonstrated success in leading change, driving results, and building effective teams in a complex, fast-paced environment.
• Excellent communication skills, conflict resolution, and stakeholder engagement skills.
• Proven ability to lead through influence without formal authority.
• Willingness to travel locally between organizational sites and work in both clinical and administrative settings.

Nice To Haves

• MBA or MHA preferred.
• Training and/or certification in Lean, Six Sigma, or process improvement methodologies preferred.

Responsibilities

• Direct and manage the daily operations where needed throughout the clinic, ensuring strategic direction from the COO to support staffing levels across departments.
• Coordinate with department managers to anticipate and respond to staffing shortages and census changes.
• Understand staffing calculations for each department and support the optimization of workforce utilization.
• Support recruitment efforts, onboarding, and management of float pool staff.
• Conduct regular performance evaluations and address employee relations issues promptly.
• Foster a culture of flexibility, accountability, and excellence among float pool staff.
• Ensure all float pool staff meet organization policies, licensing requirements, and regulatory standards.
• Manage department(s) budget, overtime, and allocation.
• Serve as the primary point of contact between staff and department managers.
• Serve as an interim department leader or project lead, temporarily or potentially full-time dependent on department size and scope, in high-need areas ensuring continuity of operations while identifying opportunities for improvement.
• Maintain flexibility to move between departments and facilities as organizational priorities evolve.
• Ensure compliance with organization policies, procedures, and regulatory standards.
• Expected to deliver on all responsibilities of department manager job description.
• Conduct rapid assessments of workflows, staffing, service delivery, financial performance, and team dynamics to diagnose key issues and barriers.
• Develop and implement action plans that address performance gaps, streamline processes, and improve outcomes.
• Lead or support change management efforts, ensuring effective communication and team engagement throughout transitions.
• Collaborate with department leadership and executive sponsors to align operational improvements with strategic objectives.
• Coach and mentor emerging leaders and supervisors to strengthen department leadership capacity and ensure long-term stability post-assignment.
• Complete all other projects and duties as assigned.

Benefits

• Single or Family Health Insurance with discounted premium rates for wellness program participation.
• 401k with immediate matching (50% on the dollar up to 7% of pay) + additional annual Profit Sharing
• Flexible Paid Time Off Program (29 days off/year)
• Medical and Dependent Care Flex Spending Accounts
• Life insurance, Long Term Disability Coverage, Short Term Disability Coverage, Dental Insurance, etc.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager