Manager of Operational Excellence - Administration - Sharp Memorial Hospital - Day Shift - Full Time

Sharp HealthCare • San Diego, CA

5d

About The Position

The Manager of Operational Excellence is an organizational resource responsible for advancing innovation and quality improvement and leading the implementation of Lean improvement methodologies. The role supports entity leadership and organizational goals by developing process improvement solutions that meet internal and external customer expectations, addressing business and service-line opportunities, and improving operational performance in publicly reported metrics. The manager develops a department of experts who can lead major change and improvement initiatives and is expected to challenge the status quo using expertise in Lean methodologies and organizational transformation.

The manager directs performance improvement strategy and continuous improvement programs in collaboration with entity executives, leads complex cross-functional projects, and advises senior management on industry trends and best practices. The role promotes Lean thinking, develops and delivers training, coaches leaders and staff, and establishes sustainable systems for performance improvement. It also oversees the department’s operations, people development, project portfolio, and annual budget.

Requirements

• At least 7 years of experience applying and implementing Lean and/or Six Sigma/quality strategies in a healthcare-related consulting organization, hospital, or medical group, with proven leadership abilities.
• Healthcare industry knowledge and experience.
• Experience coaching and mentoring senior executives in Lean applications, including daily management systems, strategic planning, visual management, leader standard work, and gemba walking.
• Supervisory experience.
• Experience in change management, including leading and developing future change agents.
• Master’s degree in Business Administration, Healthcare Administration, or a related field; alternatively, a bachelor’s degree and 2 years of experience in performance improvement or a related area may substitute for the master’s degree.
• Strong leadership, organizational, and project-management skills.
• Knowledge of project management and performance improvement, with strong facilitation, relationship-building, teamwork, and consensus-building skills.
• Knowledge and experience applying Lean Six Sigma methodologies.
• Strong dynamic speaking experience with large and small groups.
• Ability to plan and facilitate teams toward a common vision and develop strategies and plans to accomplish objectives.

Nice To Haves

• Six Sigma Green Belt Certification (preferred).

Responsibilities

• Direct the department and advance innovation and quality improvement across the organization.
• Direct performance improvement strategy in collaboration with the entity executive team.
• Oversee the development, implementation, and monitoring of continuous improvement efforts and programs.
• Develop or encourage new ideas and approaches to foster continuous improvement.
• Promote high-quality, cost-effective services and strong patient performance outcomes.
• Manage complex improvement projects involving multiple lines of business or departments.
• Manage direct and indirect reports and collaborate with, guide, and influence employees, leaders, and physician partners.
• Advise senior management on industry trends, developments, and best practices.
• Educate and promote Lean thinking throughout the organization; develop, train, and manage training programs.
• Apply relevant best-practice process models to business processes that are not meeting organizational benchmarks.
• Partner with executive and senior leadership on the strategic plan and develop implementation and change-management strategies.
• Recommend future value-stream and improvement opportunities aligned with strategic goals.
• Oversee implementation of the Lean daily management system and teach, mentor, and coach leadership teams in strategic focus areas, linked measurement systems, and execution checks.
• Foster proactive, positive change and promote critical thinking and Lean tools to solve problems.
• Oversee performance improvement opportunities across the entity; evaluate, implement, and measure process improvements and new methodologies.
• Communicate with key leaders about performance, transformation timelines, and barriers to progress.
• Develop and monitor action plans to ensure departmental targets and goals are met.
• Develop systematic methods for best-practice implementation and educate staff in operational excellence.
• Lead collaborative, system-wide evaluation and improvement of processes using Lean tools and methodologies.
• Promote front-line improvement focused on employee and physician engagement; coach leaders at all levels in Lean skills and the Lean daily management system.
• Support organizational leadership teams in building employee engagement through training and front-line improvement.
• Facilitate process-improvement activities and design work with executives, process owners, and subject-matter experts across functions.
• Provide project leadership and Lean expertise in defining project scope, deliverables, activities, timelines, and resource management.
• Direct cross-departmental collaboration to achieve project objectives; plan, organize, monitor, and adjust processes and interventions.
• Lead the department’s infrastructure, training, and implementation resources for sustained performance improvement in strategic areas.
• Manage the department’s day-to-day operations and development and coach direct reports in Lean technical and consulting skills.
• Oversee multiple performance-improvement projects concurrently.
• Build internal and external leadership relationships, deliver project results, and identify and remove barriers to change.
• Manage the operational annual budget for responsible departments and ensure compliance with approved budget limits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager