Manager of Online Market

Nourishing Hope•Chicago, IL

7d•$54,000 - $60,000•Hybrid

About The Position

The Manager of Online Market primarily oversees all aspects of Online Market daily food distribution programming, including staff supervision, neighbor and volunteer engagement, operations and logistics, data tracking and reporting, and food safety and sanitation. This role acts as a liaison to all neighbors, volunteers, staff, and other stakeholders to ensure a dignified and respectful experience in alignment with Nourishing Hope’s Core Values.

Requirements

Bachelor’s degree or equivalent, Master’s degree preferred
4+ years work experience in social services, customer service, or grocery/retail environments
2+ years experience supervising and providing coaching to a team
Valid driver’s license, clean driving record, and ability to drive a van
Working knowledge of Microsoft Office Suite and Google Suite
Ability to use and maintain Salesforce customer relationship management (CRM) data quality
An understanding of, and belief in, the importance of food security for everyone
Familiarity with the interconnected barriers experienced by neighbors experiencing food insecurity, including but not limited to homelessness, mental and physical health, disability, substance use, and aging-related barriers
Ability to obtain and maintain food service sanitation certification in accordance with municipal and state laws
Strong interpersonal and communication skills (in person, over the phone, remotely, and in writing) and the ability to navigate challenging situations with patience and professionalism
Proven ability to work independently and as a member of a team, including willingness to provide staff coverage, depending on programmatic need
Ability to prioritize workload and meet deadlines in a fast-paced environment with frequent interruptions
A high level of professionalism, attention to detail, and a high degree of accuracy
Ability to work a flexible schedule, including nights and Saturdays

Nice To Haves

Bilingual (Spanish)
Valid driver’s license, clean driving record, and ability to drive a van
Previous experience in the nonprofit or hunger relief sectors
Knowledge of food safety regulations and best practices
Experience in Non-violent Crisis Intervention techniques

Responsibilities

Oversees adherence to and execution of all relevant food distribution program standard operating procedures (SOPs) to ensure high-quality programming, food storage, workplace safety, and sanitation standards that adhere to organizational, state, and federal policy
Act as the manager on duty and point of contact for all neighbors, volunteers, staff, and other stakeholders at the site, as appropriate, ensuring an environment that reinforces Nourishing Hope’s Core Values. Is the primary point of contact for food distribution partnership relations
Oversees training, supervision, and coaching of staff to ensure high-quality food distribution programming and partnership expansion, in alignment with SOPs. Utilizes data-informed continuous quality improvement practices to identify and test approaches to optimize programming and partnership expansion
In partnership with the Operations Department, oversees inventory and relationships with The Greater Chicago Food Depository, U.S.D.A., FEMA, and other external partners
Actively participates as a member of the Program Leadership Team and Nourishing Hope Leadership Team to ensure cross-team and cross-departmental alignment with organizational priorities to achieve organizational goals