Manager of OIT Operations Projects + Portfolio

City of Philadelphia • Philadelphia, PA

1d • Onsite

About The Position

The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia. OIT oversees all major information and communications technology initiatives for the City of Philadelphia. The IT PPM Manager is responsible for managing the planning, prioritization, and execution of IT projects within the OIT Operations umbrella, including assessing impacts of external project pressures to project capability. They will manage productive relationships with internal and external stakeholders and assist OIT in fostering strong and collaborative partnerships. In this role, they will manage a small team of IT project management professionals and will work closely and collaboratively with OIT Operations leadership to set priorities and strategic directions, communicate with stakeholders, and set divisional goals. They are expected to work with the OIT Operations departmental leaders to assist in promoting a collaborative, human-centered, innovative, accountable, transparent, and inclusive culture within their area.

Requirements

• A bachelor’s degree is a good foundation for the work, and job-related experience around the competencies above is acceptable as well.
• At least three years of supervisory, management, and/or project management experience.
• Proven track record managing complex projects.
• Ability to solve business problems and develop user/business-driven technology strategies and plans.
• Broad knowledge and facility with operational and/or enterprise IT including foundation in core IT concepts such as networking, security, application development/implementation, data management, etc.
• Strong written and oral communication skills (including ability to present ideas in user-friendly, business-friendly and technical language) and interpersonal skills with a focus on rapport-building, listening and questioning skills.
• Proven analytical and problem-solving abilities, including ability to anticipate, identify, and solve critical problems.
• Supports and expands a culture that is supportive of diversity, equity, and inclusion where employees from all backgrounds can succeed and thrive.
• Exceptional customer service orientation.
• Must be a city of Philadelphia resident within six months of hire.

Nice To Haves

• Relevant degrees, coursework, or certifications are a plus.

Responsibilities

• Develop employees under their supervision.
• Assign projects and priorities; address blockers.
• Identify and advocate for unit needs.
• Manage roadmaps for the infrastructure project portfolio related to departmental priorities in collaboration with PMs, leadership, and operations staff, and constituent stakeholders.
• Coordinate the development and implementation of major project timelines where appropriate.
• Follow effective relationship and project management processes, including appropriate metrics and tools to report on the effectiveness of those relationships, projects, and project portfolio.
• Conduct regular reviews, priority-setting, and planning sessions with departmental partners.
• Serve as an advocate for those priorities/plans.
• Analyze performance of activities within their area and document resolutions, identify and remediate problem areas, and devise and deliver solutions to enhance quality of area’s services.
• Monitor request handling and escalation policies and procedures; manage the processing of incoming requests to ensure courteous, timely, and effective response.
• Track and analyze status and trends and generate reports for internal and external audiences.
• Keep their supervisor informed of current and potential issues, activities, operational outages, and any other risks that might jeopardize project success or impact IT service delivery.
• Ensure excellent project documentation.
• Serve as Operations’ primary representative on cross-PMO planning, processes, and Project Health Check.
• Maintain collaborative and consultative relationships with Operations, central IT groups, Governance PMO, and departmental IT groups.
• Gain an understanding of the goals, strategies, processes, and requirements of the department to which they are assigned.
• Report regularly to departmental leadership and OIT Operations on projects, services, and support.

Benefits

• 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities
• Comprehensive health coverage for employees and their eligible dependents
• Wellness program offers eligibility into the discounted medical plan
• Employees receive paid vacation, sick leave, and holidays
• Generous retirement savings options are available

What This Job Offers

• Job Type: Full-time
• Career Level: Manager