Manager of Nurse Care Coordination - UW Medical Center-Montlake

University of Washington•Seattle, WA

23h•$138,000 - $171,000•Onsite

About The Position

The Manager of Nurse Care Coordination oversees staff and processes that support coordinated patient flow throughout the care continuum, including emergency services, pre-admission, inpatient stays, and post-acute care strategies. The department screens incoming patients for potential discharge barriers and readmission risks, and works to keep service teams moving patients toward discharge by eliminating or limiting barriers throughout their stays. This manager directs day-to-day and strategic department operations and manages an estimated 26 employees, primarily registered nurses. The role oversees quality assurance and safety standards, supports continual service improvement, and collaborates with departments and interdisciplinary care teams to promote timely, appropriate patient progression. It also tracks and reports care metrics and supports leadership initiatives related to employee engagement, retention, and training. The position is full-time at 100% FTE, primarily on day shifts Monday through Friday, with one week of on-call duty per month. It is a regular position at UW Medical Center-Montlake in Seattle. The stated annual pay range is $138,000 to $171,000. Equivalent education and/or experience may substitute for minimum qualifications except where legal requirements, such as licensure or certification, apply.

Requirements

Master’s Degree in Nursing (MSN).
Seven years of work experience as a registered nurse.
Five years of clinical work experience in a care coordination role.
Active licensure to practice as a Registered Nurse in Washington State.
Leadership or management experience.
Certification as an ACM or CCM within one year of hire.

Responsibilities

Direct and oversee day-to-day and strategic department operations.
Manage an estimated 26 employees, primarily registered nurses.
Develop and assess employee skills, monitor and manage performance, and complete timekeeping responsibilities.
Act as an expert resource when staff encounter problems or questions.
Take corrective action when employee performance is not acceptable.
Oversee quality assurance and safety standards.
Continually improve the quality of services.
Collaborate with other departments to track length of stay (LOS), discharge delays, and readmission metrics.
Report on metrics regularly.
Identify best practices in progression of care, discharge planning, and transitions of care.
Work with interdisciplinary team members and physician advisors to promote timely and appropriate patient progression.
Assist leadership with initiatives, including employee engagement and retention rounding, and formal and informal training on care coordination-specific issues.