Manager of Nurse Care Coordination - UW Medical Center-Montlake

University of Washington Medical Center•Seattle, WA

1d•$138,000 - $171,000•Onsite

About The Position

UW Medical Center-Montlake is hiring a Manager of Nurse Care Coordination to oversee the staff and processes that support coordinated patient flow throughout the care continuum, including emergency services, pre-admission, inpatient stays, and post-acute care strategies. The department screens incoming patients for potential discharge barriers and readmission risks and works to move patients toward discharge by eliminating or limiting barriers throughout their stay. The manager directs day-to-day and strategic department operations and manages an estimated 26 employees, primarily RNs. The role oversees quality assurance and safety standards, monitors service quality and operational metrics, and collaborates with interdisciplinary teams and physician advisors to support timely, appropriate patient progression. The position is regular, full time at 100% FTE, primarily day shifts Monday through Friday, with one week of on-call per month. It is based at UW Medical Center-Montlake in Seattle.

Requirements

Master’s Degree in Nursing (MSN).
Seven years of work experience as a registered nurse.
Five years of clinical work experience in a care coordination role.
Active licensure to practice as a Registered Nurse in Washington State.
Leadership or management experience.
Certification as an ACM or CCM within one year of hire.

Responsibilities

Direct and oversee day-to-day and strategic department operations.
Manage an estimated 26 employees, primarily RNs.
Develop and assess employee skills, monitor and manage employee performance, and complete timekeeping responsibilities.
Serve as an expert resource when staff encounter problems or questions.
Take corrective action when employee performance is not acceptable.
Oversee quality assurance and safety standards.
Continually improve the quality of services.
Collaborate with other departments to track length of stay (LOS), discharge delays, and readmission metrics.
Report on metrics regularly.
Identify best practices in progression of care, discharge planning, and transitions of care.
Work with interdisciplinary team members and physician advisors to effect timely and appropriate patient progression.
Assist leadership with initiatives, including employee engagement and retention rounding, and formal and informal training on care coordination-specific issues.