Manager of New Franchise Success

Comfort Keepers•Irvine, CA

3d•Remote

About The Position

At Comfort Keepers, we believe in Elevating the Human Spirit — not only for the clients and families we serve, but also for the franchise owners who bring our mission to life in communities across the country. We are seeking a highly driven, operationally focused, and relationship-oriented Manager of New Franchise Success to support new franchise owners through one of the most critical phases of their business journey: launch and early-stage growth. This role is ideal for someone who thrives in fast-paced environments, enjoys coaching business owners, and has a passion for helping entrepreneurs build successful, sustainable businesses. You will serve as a strategic partner and operational guide from franchise signing through launch, stabilization, and transition into long-term operational support.

Requirements

4–6+ years of experience in franchise operations, multi-unit leadership, business operations, or growth-focused support roles
Experience supporting business launches, early-stage operations, or new market development strongly preferred
Proven ability to coach and influence business owners or senior leaders
Strong operational, financial, and business acumen
Bachelor’s degree in Business, Healthcare, Operations, or related field preferred (or equivalent experience)
Strong execution mindset with the ability to turn strategy into action
Exceptional coaching and relationship-building abilities
Data-driven decision-making and performance management skills
High emotional intelligence and adaptability
Excellent communication and organizational skills
Ability to manage multiple priorities and launches simultaneously
Passion for helping franchise owners grow sustainable businesses

Responsibilities

Guide New Franchise Owners from Signing to Launch: Serve as the primary support partner for new franchise owners as they prepare to open their businesses, including leading onboarding and launch readiness activities, supporting business planning and market-entry preparation, coordinating licensing, operational setup, systems implementation, and staffing readiness, partnering with internal teams to ensure training, compliance, technology, and operational milestones are completed on time, and establishing accountability checkpoints to ensure successful launches.
Drive Early Business Growth & Operational Success: Work closely with franchise owners during the first critical months of operation to accelerate performance and establish strong business fundamentals by coaching owners on sales execution and local marketing activation, supporting caregiver recruitment and staffing ramp-up strategies, driving operational efficiency and workflow execution, monitoring performance metrics such as billable hours, client starts, and revenue growth, and identifying risks early and implementing corrective action plans.
Coach, Develop & Support Franchise Owners: Provide structured coaching throughout the first 6–12 months of operation, conduct regular business reviews and KPI-focused touchpoints, reinforce growth-focused leadership behaviors and operational discipline, and build trusted relationships with franchise owners during periods of rapid growth and change.
Improve Launch Processes & Scale Best Practices: Identify opportunities to improve onboarding and launch effectiveness across the network by analyzing performance trends and launch outcomes, recommending operational improvements and scalable best practices, refining onboarding playbooks, tools, and launch processes, and sharing franchisee feedback with internal teams to improve support models and strategy execution.
Support Network-Wide Strategy Adoption: Ensure successful implementation and adoption of new programs, tools, and initiatives across the franchise network by coaching owners on evolving business strategies, providing practical implementation support and accountability, reinforcing brand standards and operational consistency, and acting as a bridge between franchise owners and corporate leadership.