Manager of Youth Success

Booker T Washington Community Service Center•San Francisco, CA

2d•Onsite

About The Position

Booker T. Washington Community Service Center (BTWCSC) is seeking a highly reliable, collaborative, professional, and results-driven Manager of Youth Success to support its dynamic, multi-service organization in meeting both short-term and long-term operational goals while sustaining continued growth. BTWCSC is a proud partner site of the Children’s Defense Fund (CDF) Freedom Schools® program, a nationally recognized model that centers literacy, cultural identity, leadership development, and youth empowerment. Core components of this model—including the Integrated Reading Curriculum (IRC) and daily Harambee (community-building gatherings rooted in African traditions)—are embedded into our youth programming to foster academic growth, positive identity development, and a strong sense of community. The Manager of Youth Success will be part of the Youth and Transitional Age Youth (TAY) Team and will be responsible for managing the programmatic functions for K-8 youth programming at 2 sites in the Fillmore Western Addition- Ella Hill Hutch CSC and Hayes Valley Clubhouse. BTWCSC consists of 2 community centers with gymnasiums, a childcare facility, garden, community programs space, music studio, administrative offices, and 50 units of service-enriched permanent affordable housing, for low-income families, seniors and youth transitioning from foster care and homelessness at 800 Presidio, which is a 72,000 square foot facility. This newly created role will oversee all K–8 programming at BTWCSC’s expansion sites at Ella Hill Hutch Community Center and Hayes Valley Clubhouse, ensuring alignment in program quality, staffing structure, and implementation across sites. The Manager will be responsible for ensuring that programming at these sites reflects the same standards of excellence, culturally relevant practices, and fidelity to the Freedom School model as the main BTWCSC site. Under the leadership of the Associate Director of Expanded Learning & Enrichment, this role is responsible for ensuring strong day-to-day operational effectiveness, program success, and coordination of activities across the Center, including youth programming, and events. The Manager will also contribute to the financial sustainability of BTWCSC by supporting efficient operations and resource management. A core component of this role is leading a data-driven approach to youth development and program quality. The Manager of Youth Success will oversee systems for tracking student success, including attendance, academic progress, reading assessments, social-emotional learning (SEL) outcomes, and program participation. This includes ensuring accurate data entry and reporting through platforms such as Airtable and DCYF CMS, analyzing trends to inform program improvements, and using data to drive decision-making, strengthen outcomes, and meet grant and organizational performance goals. As part of BTWCSC’s commitment to high-quality youth development, the Manager of Youth Success will engage in ongoing professional development aligned with the CDF Freedom Schools model, including participation in national training held annually from May 30 through June 7 in Tennessee. This training supports staff in effectively implementing IRC, facilitating Harambee, and maintaining fidelity to the Freedom School approach across programming.

Requirements

Bachelor’s degree in Education, Child Development, Social Work, or a related field required
Minimum of 3–5 years of experience managing youth programs, afterschool, or summer learning environments.
At least 2 years of experience supervising staff, including coaching, evaluation, and professional development.
Experience working with K–8 youth in culturally diverse communities, with a strong understanding of youth development best practices.
Proven ability to design and manage program schedules, including classroom coverage and enrichment vendor coordination.
Experience coordinating field trips, events, and parent workshops.
Familiarity with curriculum and lesson plan review, youth assessments, and integration of social-emotional learning (SEL).
Proficiency in data entry, reporting, and analysis using systems such as Airtable, DCYF CMS, or similar platforms.
Strong organizational and time-management skills, with the ability to manage multiple priorities and consistently meet deadlines.
Demonstrated success in supervising, motivating, and developing youth program staff, aides, and interns.
Skilled in conflict resolution, performance management, and fostering accountability.
Ability to model strong facilitation, classroom management, and positive youth engagement practices.
Excellent communication skills with the ability to effectively engage parents, caregivers, schools, and community partners.
Experience facilitating parent orientations, family workshops, and maintaining ongoing communication through multiple channels.
Strong relationship-building skills with schools and community-based organizations.
Deep commitment to racial equity, social justice, and culturally relevant youth programming.
Experience working with communities impacted by systemic inequities and historical displacement.
Ability to create inclusive and affirming environments that center youth voice and honor family culture.
Availability to work Monday through Friday during afterschool hours and full days during the summer program.
Ability to pass DOJ/FBI fingerprint clearance and meet all licensing requirements.
CPR/First Aid certification required or willingness to obtain.
Must be able to move 35 pounds safely.
Must be able to remain in a stationary position during shift.
Physical requirements are also typical of those needed in an office environment.
Must be fully vaccinated before their first day of work.

Nice To Haves

Master’s degree preferred.
Bilingual skills strongly preferred, particularly Spanish or familiarity with African American Vernacular English (AAVE).

Responsibilities

Oversee daily operations of the K–8 afterschool and summer programs, ensuring safe, structured, and engaging environments for all participants.
Develop and manage program schedules, including classroom coverage, enrichment rotations, academic support, and field trips, to ensure effective and efficient delivery of services.
Coordinate all field trip logistics, including permission slips, transportation, staff assignments, and safety oversight.
Supervise, coach, and evaluate K–8 program staff, including youth specialists, youth aides, and USF tutors.
Lead weekly staff meetings and daily team huddles, and provide ongoing professional development opportunities to strengthen instructional quality and team performance.
Serve as the primary point of contact for parents and caregivers regarding attendance, behavior, incidents, and general program updates.
Build and maintain strong partnerships with schools, community organizations, and enrichment vendors to enhance programming opportunities.
Coordinate enrichment vendor schedules, contracts, and program logistics (e.g., Playwell, Community Grows, Ocean After School) to ensure alignment with program goals and smooth implementation.
Ensure accurate attendance tracking and data entry into Airtable, DCYF CMS, and other reporting systems.
Oversee youth reading assessments, SEL surveys, and preparation for Program Quality Assessments (PQA).
Analyze program data to identify trends, inform decision-making, and support continuous improvement.
Plan, organize, and lead K–8 program events, including family nights, showcases, and seasonal celebrations.
Co-lead planning and execution of center-wide events such as Winter Fest, Backpack Drive, and the Summer Showcase.
Ensure compliance with all health, safety, and licensing requirements, including maintaining proper staff-to-youth ratios and emergency preparedness protocols.
Support fidelity to the Freedom Academy and Freedom School models under the Associate Director’s leadership.
Prepare and submit monthly program reports highlighting outcomes, challenges, and successes.
Maintain regular communication through weekly check-ins to ensure alignment with organizational priorities.
Troubleshoot and resolve day-to-day program challenges before escalation.
Represent the K–8 program at leadership meetings and collaborate with the Teen/TAY Manager to ensure cross-program alignment and continuity.
Foster an inclusive, culturally responsive, and equity-driven program environment that centers youth voice and promotes strong family engagement.

Benefits

100% employer covered excellent health, dental, and vision benefits
Paid time off, including 15 days paid vacation, plus holidays and Center seasonal breaks/closures
Workers compensation
Employee Assistance Program
Monthly wellness benefit after 90 days
Access to daily hot meals and snacks
Commuter benefits after 90 days
Life and disability insurance
401K match plan (4% company contribution, 1% employee contribution required)
Professional development opportunities, including conferences, seminars, webinars, and trainings