Manager of Member Engagement

Association of Schools and Programs of Public Health • Washington, DC

3d • $65,000 - $72,000 • Hybrid

About The Position

The manager of member engagement supports and enhances ASPPH and Undergraduate Network membership by coordinating programs, communications, and events. This position manages key member initiatives, including grants, awards, professional development sessions, and centralized application service support, while providing frontline service to members. The manager maintains accurate membership records, tracks engagement and prospective members, and contributes to student pathways support and cross-team communications to strengthen ASPPH’s member community and programs.

Requirements

• 4+ years of relevant experience
• Exceptional customer service orientation
• Superior communication skills (written and oral)
• Ability to build and maintain strong relationships with internal (other departments) and external (members) stakeholders, with strong collaboration skills
• Strong organizational skills and ability to handle multiple tasks and priorities
• Positive, can-do attitude
• Ability to work independently, take initiative, and lead projects, assignments, and implement strategy with accuracy and attention to detail
• Ability to solve problems creatively in a fast-paced environment

Nice To Haves

• Experience with Salesforce or a similar customer relationship management system for database management and report generation
• Experience with SOPHAS or other Centralized Application Service
• Admissions, Recruitment, Student Affairs, Career Development, or other higher education administrative experience
• Planning and managing multiple types of events
• Experience with remote collaboration tools, e.g. Zoom, Slack, Monday.com, Box

Responsibilities

• Manage ASPPH and Undergraduate Network member engagement groups and related programming
• Lead grant program for the Undergraduate Network
• Manage member communication related to Undergraduate Network and ASPPH member engagement groups
• Organize professional development sessions for annual meetings, retreats, and other virtual webinars
• Supports the annual member awards process
• Manage the annual designation updates for the centralized application service and program database
• Provide first-line support for members related to the centralized application service and other member programs, including responding to console requests for ASPPH membership, and the Undergraduate Network
• Liaise with the communications team to support member engagement communications
• Identify and track prospective members for ASPPH and the Undergraduate Network
• Track member engagement activities and compile engagement reports
• Manage membership records related to the Undergraduate Network and ASPPH member engagement groups, meetings, and other events
• Act as a backup for student pathways email communications, service console, and tech support for student events
• Other duties as assigned

Benefits

• We maintain a 35-hour work week, flexible schedules, a hybrid work environment in which staff typically work in the office one day per week—on Wednesdays—and work remotely for the remainder of the week, competitive and generous health and wellness benefits, a generous PTO program including 3 to 4 weeks of paid leave, 12 paid holidays, paid winter break, paternity/maternity leave, DC Family and Medical Leave, a casual attire policy, and a 403b retirement plan with ASPPH contributing after 2 years of service.
• ASPPH is in a beautiful high-rise office, with ample co-working spaces. The class-A building has multiple amenities, including a spa-like fitness room with access to showers and lockers, designated bike space, and in-building parking.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 11-50 employees