Manager of Community Engagement

Ohio Valley Goodwill Industries Rehabilitation Center, Inc.•Cincinnati, OH

8d•Onsite

About The Position

The Manager, Community Engagement is responsible for the day-to-day operations of an Ohio Valley Goodwill Opportunity Center. This role ensures the delivery of high-quality, integrated services while prioritizing the safety and well-being of participants and staff. The Manager leads a multidisciplinary team, maintains community partnerships, oversees facility operations, and supports resource development to expand the center’s impact in alignment with OVGI’s mission to eliminate barriers, elevate individuals, and empower communities.

Requirements

Bachelor’s degree in social work, public administration, nonprofit management, or a related field (Master’s preferred).
Minimum 3–5 years of experience in community-based program or center management.
Experience supervising diverse teams and managing operations in human services settings.
Strong leadership, team-building, and interpersonal skills.
Demonstrated commitment to safety, equity, and trauma-informed service delivery.
Skilled in building community partnerships and representing organizational values.
Experience with data tracking systems and performance-based reporting.
Adaptable, solutions-oriented, and mission-driven.

Responsibilities

Oversee daily operations of the Opportunity Center to ensure high-quality, participant-centered service delivery.
Monitor and improve operational workflows to enhance efficiency and service accessibility.
Ensure physical safety and functionality of the facility, including adherence to all safety and health regulations.
Lead and supervise a cross-functional team including Career Navigators, Housing Navigators, Client Service Coordinators, and support staff.
Promote a culture of collaboration, curiosity, accountability, service excellence, and safety.
Coordinate staff schedules, lead regular team meetings, and support professional development.
Implement and enforce safety protocols, emergency procedures, and incident response plans.
Ensure staff are trained in trauma-informed care, de-escalation, and safety practices.
Respond promptly to safety concerns or incidents and maintain accurate documentation.
Collaborate with OVGI directors and program leads to coordinate seamless delivery of workforce, housing, and developmental services on-site.
Facilitate case conferencing and cross-program referrals to ensure holistic support for participants.
Monitor service utilization trends and identify opportunities to enhance impact.
Build and maintain partnerships with local service providers, employers, and referral agencies.
Represent the Opportunity Center at community meetings, events, and coalitions.
Increase community awareness of center services and promote a welcoming, inclusive environment.
Identify emerging community needs and contribute to program planning and service enhancement.
Support fundraising, grant writing, and donor engagement activities in collaboration with the Mission Advancement team.
Assist in identifying and developing new service offerings aligned with community needs and OVGI’s strategic plan.