Community Engagement Manager

Procore Technologies • Austin, TX

22h • Onsite

About The Position

We’re looking for a Community Events Manager, NAMER, to join Procore’s Community Team in Customer Marketing. In this role, you’ll lead the strategy and execution of a diverse portfolio of community-led in-person events across the North American region. Your primary goal is to build a scalable operational backbone that supports hundreds of local chapters while delivering high-impact, flagship experiences that drive long-term customer loyalty. As a Community Events Manager, you’ll partner across Procore including with Field Marketing, Events & Experiences, as well as external Chapter Hosts to design and grow a sustainable network of peer-led meetups and tentpole event activations. Use your strategic planning, operational systems design, and relationship management skills to transform grassroots engagement into a structured, global engine for member connection. If you are a builder who thrives on creating playbooks from scratch and fostering vibrant user communities, we want to hear from you—join us! This position reports to the Senior Manager, Community and will be based in our Austin headquarters. We’re looking for someone to join us immediately.

Requirements

• 3+ years of experience in event management, field marketing, or community program management, specifically within B2B SaaS or enterprise software environments.
• Proven track record of building and scaling operational systems or volunteer-led programs (e.g., ambassador or chapter networks) from the ground up.
• Strong project management skills with the ability to navigate complex, cross-functional workstreams and manage multiple budgets simultaneously.
• Excellent communication and interpersonal skills, with a natural ability to build rapport with both internal stakeholders and external community members.
• A "builder" mindset—someone who enjoys creating the "machine" and the playbooks rather than just maintaining existing processes.
• Ability to travel multiple times per quarter to support community events and host activations across the region.
• Experience with community-focused technology, event tooling, and CRM platforms.
• Bachelor’s degree or equivalent professional experience.

Responsibilities

• Develop and scale the end-to-end strategy for Procore’s peer-led meetup program across the NAMER region.
• Design standardized operating procedures, playbooks, and toolkits to ensure consistent, high-quality execution across all community event types.
• Recruit, onboard, and enable a distributed network of volunteer chapter hosts using a 1:many engagement model and self-serve resources.
• Lead the community booth strategy and session programming for flagship tentpole events such as Groundbreak and Innovation Summit.
• Manage the operational lifecycle of events, including budget tracking, project management, and post-event feedback loops.
• Collaborate with Field Marketing and the Events & Experiences team to integrate community voices into industry conferences and regional workshops.
• Establish and monitor program health metrics and quality benchmarks to track the impact of community events on customer engagement.
• Facilitate a dedicated community for chapter hosts to share best practices and maintain alignment with the Procore Community team.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 11-50 employees