Assistant Manager of Member Engagement

Philadelphia Museum of Art•Philadelphia, PA

20h•Onsite

About The Position

The Assistant Manager of Member Engagement supports the planning and execution of programming for the Museum’s membership program. The Assistant Manager of Member Engagement works collaboratively within the Membership team to deliver high-quality experiences for members at all levels.

Requirements

Progressive experience in engagement events and programs, preferably in an arts, cultural, or educational setting
Exceptional communication skills with proven track record as necessary for the range of events with which this position works
Confidence and experience in direct communication with donors/constituents
A driven, results-oriented approach to ensure that events align with the overall institutional goals
Strong organizational, interpersonal, writing, and time management skills; attention to detail; and the ability to respect and maintain confidentiality
Proficiency in Microsoft Office programs required.
Familiarity with CRM, Email Management, and Event Managements Systems (such as Raiser’s Edge, Campaign Monitor, and Zkipster)
Bachelor's degree or equivalent relevant experience
Able to remain stationary for extended periods of time, to utilize computers and other office equipment required of this job, to perform physically administrative duties in a typical interior office environment, gallery, or exhibit space, and to access most public and staff areas of the museum campus

Nice To Haves

Member engagement experience strongly preferred
Previous experience managing a robust, year-round schedule of events and programs preferred
Knowledge of the arts and culture philanthropy landscape is a plus

Responsibilities

Support all aspects of programming and engagement for membership, including, but not limited to:
New Member events
Members-only programs, tours, talks, and previews
Special programs such as exhibition previews
Support the logistics and programming for the Member's Lounge.
In partnership with the Manager of Member Experience, assist in executing a comprehensive member engagement program, including:
Exclusive membership programming and perks
Member programs that focus on acquisition, upgrade, and retention
Other programs as determined by the Advancement team
In partnership with the Leadership Annual Giving teams, assist in supporting a comprehensive upgrade strategy and member stewardship program, including:
Reviewing and identifying appropriate opportunities for upgrades
Creating collateral
Supporting clear and efficient processes for project management and reporting
Ensuring that all content is in line with priority messaging in Advancement
Maintain a comprehensive calendar reflecting all programming and activities across member constituencies within the Advancement division
Support the management of the database and assist in developing processes for reporting

Benefits

Free general admission to the museum for you and your immediate family
Discounted guest tickets for admission
Discounts on gift memberships
Special staff tours and presentations from our curatorial and conservation teams
Discounts at the museum restaurant, museum cafés, and museum retail and online stores
Medical, dental, and vision benefits
Fully paid short-term disability insurance, long-term disability insurance, and life insurance
Health savings or flexible spending account program
Retirement savings program with museum match
Paid vacation, personal days, sick days, and holidays