Manager of Learning and Development - Hybrid (Atlanta, GA)

OneDigital•Atlanta, GA

10d•Hybrid

About The Position

Employee Benefits is the core of our business and at our heart we are a people-focused organization. Every day, we help over 100,000 employers give their employees peace of mind by providing health, pharmacy, long and short-term disability, vision, dental and other insurance solutions. What makes us unique is that we can surround our clients with more services and more technology-based tools and a team of advisors that simply cares more than anyone else. If you want a career giving people the reassurance that they can have access to the health care they need for themselves and their loved ones, join OneDigital. Our Newest Opportunity: Overview: We are seeking a dynamic Manager of Learning and Development to spearhead our training initiatives, focusing on both new associates and existing team members. This role supports areas of retention, shared services, and sales, ensuring our workforce is equipped with the skills and knowledge to excel. The ideal candidate will design and implement innovative training programs, curate learning journeys, and collaborate with cross-functional teams to drive change management effectively.

Requirements

Technical Proficiency: Strong understanding of relevant systems and services, with a commitment to staying updated on industry trends.
Attention to Detail: Process-driven with a keen eye for detail.
Training and Development Expertise: Proven ability to design, develop, and deliver effective training programs, with knowledge of adult learning principles.
Communication and Presentation Skills: Excellent verbal and written communication skills, with the ability to engage and captivate diverse audiences.
Project Management: Strong organizational skills to manage multiple training initiatives effectively.
Interpersonal Skills: Ability to build relationships and collaborate with stakeholders, including department heads and external vendors.
Problem-Solving: Innovative approach to identifying training gaps and developing solutions.
Adaptability: Ability to adjust training programs based on evolving organizational needs and technological advancements.
Systems Knowledge: Proficiency in Microsoft Office 365, CRM systems, video editing, LMS, and AI.
A degree in Business, Education, Human Resources, Information Technology, or a related field.
Proven experience as an L&D Manager or Project Manager in a related field, with a background in training and development.
Demonstrated experience in aligning business processes with systems to support operational needs.

Nice To Haves

Experience with CRM Training, particularly Salesforce, D365, or Applied Epic, is a plus.

Responsibilities

Develop Comprehensive Training Programs: Design and implement broad regional-level training initiatives that align with organizational goals and cater to diverse skill levels.
Project Management: Oversee multiple learning projects simultaneously, ensuring they are completed on time and meet success criteria.
Assess Training Needs: Conduct thorough needs assessments to identify skill gaps and training requirements across the organization.
Collaborate with Stakeholders: Partner with Sales, Retention, Shared Services, and other departments to ensure training programs align with business objectives.
Support Change Management: Facilitate change management by providing training and support during the rollout of new systems, solutions, and strategies.
Evaluate Training Effectiveness: Measure the success of training programs through feedback, assessments, and performance metrics to ensure continuous improvement.
Support Technology Initiatives: Ensure training programs are in sync with organizational technology initiatives, supporting pilot groups and ensuring proficiency in new systems and tools.
Manage Training Resources: Efficiently allocate and manage training resources, including budgets, facilities, and equipment.
Stay Updated: Keep abreast of the latest trends and best practices in technical training and development.