Manager of Laboratory Quality (ORMC)

Orlando Health•Orlando, FL

3d•Onsite

About The Position

Orlando Regional Medical Center (ORMC) is seeking an experienced Manager of Laboratory Quality to lead quality initiatives across one of Florida's most advanced and respected laboratory programs. In this influential leadership role, you'll be at the forefront of ensuring the highest standards of laboratory excellence, guiding regulatory compliance, accreditation readiness, performance improvement initiatives, and quality management programs that directly impact patient outcomes across our organization. ORMC is the flagship hospital of Orlando Health, a nationally recognized healthcare institution, home to a Level One Trauma Center, Central Florida's only Level One Trauma Center, comprehensive tertiary and quaternary services, advanced diagnostic and laboratory technologies, and a collaborative culture focused on innovation and patient-centered care. At Orlando Health, quality isn't just a department; it's part of everything we do.

Requirements

Bachelor’s degree in sciences or a qualified area.
Florida Clinical Laboratory Supervisor License.
Nationally recognized MLS certification (certifying agencies include, but are not limited to ASMT, ASCP, AABB, and AACC).
Minimum of five (5) years’ experience working in quality assurance in a certified clinical laboratory.
Strong background (5+ years of experience) in laboratory quality, compliance, and accreditation
Exceptional leadership and communication skills
Enjoys solving complex challenges and driving meaningful change
Is passionate about patient safety and quality outcomes
Thrives in a fast-paced, high-complexity healthcare environment

Responsibilities

Lead and oversee the laboratory quality management program
Ensure compliance with CLIA, CAP, Joint Commission, and applicable regulatory standards
Develop, implement, and monitor quality metrics and performance improvement initiatives
Coordinate inspections, audits, accreditation activities, and corrective action plans
Analyze quality data and drive evidence-based decision making
Partner with laboratory leadership, physicians, and multidisciplinary teams to improve outcomes
Promote a culture of safety, continuous improvement, and operational excellence
Mentor and develop laboratory team members through education, coaching, and quality-focused leadership
Works with laboratory leadership to ensure workflow practices align with departmental strategies and maintain a high standard for patient safety and quality.
Ensures all regulatory compliance standards are met in all testing practices.
Works with various units to correct identifiable defects regarding workflow, quality, and safety standards.
Trains and maintains competency for departmental quality specialists based on LEAN best practices.
Establishes and maintains a positive working relationship with team members, providers, nursing, medical directors, departmental leadership, and other hospital departments.
Organizes and leads department-specific workgroups to achieve success with quality metrics and KPIs.
Promotes a healthy work environment by establishing a climate of growth, challenge, and development for team members.
Oversees daily operations of departmental quality specialists and creates standardization for issue resolution, project management, and implementation of new practices.
Maintains responsibility for MediaLab and ensures all policies and procedures meet CAP and regulatory standards.
Maintains compliance with all Orlando Health policies and procedures.
Maintains regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state, and local standards.
Attends all departmental meetings.
Participates on committees related to quality and patient safety as appropriate.
Responsible for monthly reports addressing areas of opportunity and the monitoring of improvement processes.
Provides the team with training and education focusing on best practice and LEAN processes.

Benefits

Multiple medical, prescription, dental, and vision plans
Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs)
On-site pharmacy and discounted health services
Wellness incentives—earn up to $500/year
Competitive 401(k) plan with up to 5% employer match
Group life, short‑term, and long‑term disability insurance at no cost
Nearly five weeks of PTO—including vacation, holidays, and sick leave
Four-week paid parental leave for eligible team members
Family care support including fertility benefits (up to $25K), adoption assistance (up to $15K), backup child/elder/pet care, and virtual tutoring
“Preferred Education Program”: earn degrees or technical certificates with zero out‑of‑pocket costs
Tuition reimbursement (up to $5,000/year) and student loan repayment ($1,200/year)
Full career development resources: coaching, workshops, events, and leadership training
Employee Assistance Program (EAP) offering confidential counseling services
Access to discounts on attractions, travel, cell phones, insurance, and more