Laboratory Quality Manager
About The Position
Phigenics Analytical Services Laboratory (PASL) operates two environmental testing laboratories that perform water microbiology and chemistry testing in support of building water management programs. Both sites are accredited under TNI/NELAP and are seeking ISO/IEC 17025:2017 accreditation. The PASL Quality Manager leads and owns the Quality Management System (QMS) for both laboratories, ensuring its continual improvement, maintenance, and alignment with ISO/IEC 17025 and applicable accreditation, regulatory, and customer requirements. The role has the authority to identify quality issues, initiate corrective action, and protect the integrity of laboratory operations. It leads the accreditation program and supervises and develops the quality team. The position is based at the PASL laboratory in Fayetteville, Arkansas, with periodic travel between the Fayetteville and Warrenville, Illinois laboratories. It reports to the Senior Director of Operations.
Requirements
- Bachelor's degree in Chemistry, Microbiology, Biology, or a related scientific field.
- At least 5 years of laboratory quality experience, including hands-on implementation and maintenance of an ISO/IEC 17025 Quality Management System.
- Demonstrated experience leading internal and external audits, CAPA programs, and management review processes.
- Working knowledge of measurement uncertainty, method validation or verification, and proficiency testing programs.
- Prior people-management experience and the ability to train, coach, mentor, set expectations, and support staff development.
- Strong technical verbal and written communication skills, including policy and procedure development and audit reporting.
- Strong time management, attention to detail, and interpersonal skills.
- Ability to work overtime occasionally, sometimes with little or no notice.
- Computer skills, including MS Office, LIMS and other laboratory software, and shipping programs.
Nice To Haves
- Prior experience as a laboratory's designated Quality Manager or in an equivalent role under ISO/IEC 17025 accreditation.
- ISO/IEC 17025 Internal Auditor or Lead Assessor training or certification.
- ASQ Certified Quality Auditor (CQA) or similar credential.
Responsibilities
- Own, implement, and continually improve the PASL Quality Management System in conformance with ISO/IEC 17025:2017, TNI Standard 2016, and other applicable standards.
- Serve as PASL's primary contact with accrediting bodies for accreditation matters, including scheduling, hosting, and responding to assessments and surveillance audits.
- Plan and execute annual internal audits across both laboratory locations and lead or support external accreditation audits.
- Lead the Corrective Action and Preventive Action (CAPA) process, including root cause analysis, effectiveness verification, and timely closure of findings.
- Own the management review process and compile quality metrics, audit results, customer feedback, and QMS performance trends for laboratory and company leadership.
- Oversee document control for quality manuals, SOPs, forms, and records across chemistry, microbiology, logistics, and manufacturing workflows; ensure annual review and version control.
- Direct equipment calibration and preventive maintenance, ensuring metrological traceability for measurements within the accreditation scope.
- Oversee measurement uncertainty budgets and support method validation or verification before new or revised test methods are added to the accreditation scope.
- Design, administer, and evaluate proficiency testing and interlaboratory comparison programs; investigate and resolve unacceptable results.
- Recruit, train, mentor, and manage quality team members; ensure staff competency assessments and quality training records are current and documented.
- Maintain and annually review the PASL Safety Manual and support the safety program with the Phigenics safety team.
- Maintain working knowledge of PASL software and laboratory systems and ensure data integrity within them.
- Travel periodically between the Warrenville, Illinois and Fayetteville, Arkansas laboratories to maintain consistent quality practices.
- Develop, maintain, and improve PASL SOPs, quality documentation, and workflow processes.
- Facilitate quality-related training and oversee laboratory safety procedures.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
