Manager of Internal Communications & Culture

TheKey•Remote - TX, TX

About The Position

For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes.

Requirements

Bachelor’s degree in communications, journalism, marketing, or equivalent experience.
3+ years of professional experience in roles with a heavy focus on internal communications, corporate communications and/or branding.
Passion for storytelling and enhancing the overall employee experience.
Understanding of best practices surrounding communications and digital content.
Ability to contribute to an effective, collaborative, and cross-functional editorial and content strategy.
Experience managing vendor relationships and communication tools/platforms (e.g., intranet, email delivery, engagement software).
Experience in supporting creative production processes.
Comfort with developing cross-channel content strategy.
Proven proofreading and editing ability with exceptional attention to detail.
Ability to work with urgency and collaborate effectively.
Ability to write and edit in various styles and formats, ensuring content is engaging, clear, accurate, and actionable.
Strong interpersonal and collaboration skills that span in-person and virtual settings.
Creativity, curiosity, and innovative thinking.
Flexibility and adaptability to change.

Responsibilities

Develop and maintain content strategies that support company-wide initiatives, promote recognition programs, and connect employees to our mission and values.
Own the end-to-end execution of internal communications, from content creation to delivery across email, intranet, newsletters, Workplace, and events.
Manage the internal communications calendar, balancing requests across departments, prioritizing clarity and timing, and maintaining alignment with business objectives.
Plan and produce content for a variety of formats and audiences, including: Company-wide newsletters, Executive and leadership updates, DEI, culture, and wellness campaigns, Town halls and leadership presentations, Video scripts, audio recordings, and talking points.
Champion modern content delivery, focusing on short-form, visual, and shareable formats over dense, text-heavy communications.
Consult and support functional teams on messaging tone, structure, and best practices to elevate internal storytelling and build employee trust.
Manage and maintain the company intranet (e.g., LumApps), including editorial planning, content quality control, and collaboration with internal stakeholders for story sourcing.
Ensure sensitive communications for protected audiences are handled with discretion, security, and care.
Support the company’s digital employee experience, ensuring all content platforms are up-to-date, intuitive, and accessible.