Manager of Insurance Verification & Authorizations

MultiCare Health System

9d•$101,546 - $146,141•Onsite

About The Position

The Manager of Insurance Verification & Authorizations is responsible for the day-to-day operations and management of assigned IV/Auth and IV/Auth Specialty Services staff that verifies insurance benefits, provides accurate cost estimates, collects applicable copays and/or deductibles, and assists patients and family members with resolution of their financial needs in collaboration with Patient Financial Navigators. The Manager develops and implements strategies and specific objectives; develops budgets; creates policies and procedures to support the infrastructure; assures accurate and efficient insurance verification and authorization of all scheduled patients; handles more complex, escalated or urgent issues; ensures all team milestones/goals are met, and continuous delivery of excellent customer service to patients, co-workers and all MultiCare employees. Hospital-based leaders may have a dual matrixed reporting structure.

Requirements

Bachelor’s degree in business or healthcare administration or four years of experience in lieu of degree.
Five (5) years of acute care hospital or health system admitting department/access experience and/or call center experience.
Experience working as a member of a multidisciplinary team.
Three (3) years of experience in a supervisory or lead capacity.

Responsibilities

Oversee day-to-day operations and management of assigned IV/Auth and IV/Auth Specialty Services staff.
Verify insurance benefits, provide accurate cost estimates, and collect applicable copays and/or deductibles.
Assist patients and family members with resolution of their financial needs in collaboration with Patient Financial Navigators.
Develop and implement strategies and specific objectives.
Develop budgets.
Create policies and procedures to support the infrastructure.
Assure accurate and efficient insurance verification and authorization of all scheduled patients.
Handle more complex, escalated or urgent issues.
Ensure all team milestones/goals are met.
Ensure continuous delivery of excellent customer service to patients, co-workers and all MultiCare employees.