Manager of Information Technology

Silicon Valley Clean Energy Authority • Sunnyvale, CA

7h • $150,000 - $195,000 • Hybrid

About The Position

The Manager of Information Technology will manage and oversee the IT infrastructure, ensuring reliable operation of IT services. This role will lead IT projects, including the selection and deployment of hardware and software, ensuring timely completion within budget. This position will work collaboratively across multiple departments and develop and implement policies, procedures, and budget. This role will require an in-office presence in a hybrid capacity.

Requirements

• Troubleshooting and resolving technical issues with software, services, and systems.
• Windows administration including: MDM/RMM tools and Intune.
• Microsoft 365 identity and account management (SSO, Conditional Policies, etc.).
• Network infrastructure and configurations (VLAN, Subnets, DNS, etc.).
• A/V conference room environments for both in-person and virtual attendees.
• General IT security and data protection standards.
• Developing documentation for Helpdesk and IT operations.
• Scripting and automation tools (PowerShell).
• Vulnerability management and endpoint protection.
• Work independently and apply analytical skills to draw sound conclusions and make effective recommendations.
• Manage a variety of simultaneous work projects to meet established timetables and commitments.
• Effectively communicate, both orally and in writing, including making presentations of findings, recommendations, and policies to board members and staff.
• Prepare clear and concise reports, policies, procedures, correspondence, and other written materials.
• Explain technical information to non-technical users.
• Provide “white glove" level customer service.
• Provide oversight to the IT team, fostering a culture of continuous improvement and professional development.
• Proven work experience in IT with 7+ years in an IT department involving desktop support, server and application administration, and network infrastructure administration
• Proven work experience leading a department and managing direct reports with 3+ years.
• Possession and continued maintenance of a valid class C California driver’s license with a safe driving record or the ability to provide alternate transportation as approved by the CEO.

Responsibilities

• Provide end-user IT support and maintain "white glove" level service while supervising the support team.
• Stay abreast of emerging technologies and trends in IT, evaluating and recommending tools and technologies improvements.
• Work with internal stakeholders on implementing tools to support operational objectives.
• Evaluate and coordinate IT vendors/tools.
• Manage the inventory of all hardware, software, and licensing.
• Manage, maintain and troubleshoot information technology systems and infrastructure.
• Provide education and training on IT systems, applications, and security to employees.
• Establish and maintain documented standards and procedures pertaining to all IT systems, processes, and tasks.
• Participate in security incident investigations and response.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed