Manager of Information Technology

Northwest Center•Seattle, WA

16h•Hybrid

About The Position

Northwest Center seeks a strategic and systems-minded Manager of Information Technology (IT) to oversee daily IT operations and ensure consistent, reliable support throughout the organization. As an $80M nonprofit social enterprise with more than 900 diverse employees, the organization depends on technology to enable connectivity, operational efficiency, and scalable service delivery. This role will focus on leading a small internal team of technologists and managing vendor relationships. An ideal candidate for this role will be comfortable working across varying levels of IT maturity, customer-service focused, and willing to roll up their sleeves and get hands-on when necessary.

Requirements

Bachelor’s degree in computer science or related field, or equivalent work experience.
5+ years of IT leadership experience with direct ownership of core corporate systems and IT operations in a multi-site environment
5+ Years of experience providing IT support for an organization using the Microsoft Technology stack, including Azure, 365, Teams, Power, Entra ID, Intune, Defender, Purview, Sentinel, Secure Service Edge, etc.
Experience leading IT projects/initiatives from idea to completion
Demonstrated forward-thinking, hands-on leader who takes ownership and drives outcomes
Strong analytical, organizational, and communication skills

Nice To Haves

Experience in nonprofit, education, healthcare, or social enterprise environments preferred
Familiarity with compliance frameworks such as HIPAA, SOC 2, or related standards preferred
Experience supporting distributed or hybrid workforces preferred
An understanding of accessibility and inclusive technology practices is preferred

Responsibilities

Manage a team supporting multiple locations with a variety of corporate IT operations disciplines, including service desk, infrastructure, networking, identity and endpoint management
Establish and maintain clear IT standards, procedures, and documentation, including SOPs and knowledge base articles, so that work is consistent and repeatable
Lead continuous improvement through policies, standardization, and processes enhancing service delivery and availability
Manage Hardware, software, and system inventory, including purchasing, maintenance, and vendor negotiation and coordination
Monitor IT systems for issues or risks and take action to prevent disruptions or data loss
Maintain secure and compliant technology environment aligned with company standards and best practices
Evaluate new or existing technology tools and make practical recommendations to improve reliability and efficiency
Lead and support the IT team, including hiring, training, performance feedback, and day-to-day work direction
Collaborate with stakeholders to determine business and systems requirements to recommend/deliver IT solutions
Collaborate with leadership to support budgeting, planning, and execution of technology initiatives
Create and track service metrics, including SLAs, uptime, response times, reliability, and operational health
Manage vendor relationships, ensuring optimal performance of outsourced IT services and solutions

Benefits

Comprehensive Medical, Dental, Vision, Disability, and Life Insurance, effective the month after 30 days of employment
17 Accrued Paid Time Off Days Annually
7 Paid Holidays + 1 Day of Floating Holiday; 2 Floating Holiday days annually after one year
Parental Leave & Paid Compassion Leave
Retirement 401(K) with a company match
Employment Assistance Program (EAP) via Spring Health
Mental Wellness Program, including six free therapy sessions per year
Opportunity to become a mentor or mentee through NWC’s Mentorship Match program
Wellness Reimbursement Program - $25/month
Student Loan Contribution Program - $50/month
Pet Insurance Discount Program