Manager of Inflight Operations

PSA Airlines • Charlotte, NC

3d • Onsite

About The Position

The Manager of Inflight Operations is responsible for providing leadership and oversight of operational performance to all PSA Flight Attendants (FA) and staff with a focus on their assigned location. Their mission is to inspire our team members to achieve the highest levels of performance. This should be achieved by informing, educating, and coaching our team members in a positive and proactive manner. The Manager of Inflight Operations assesses performance, appearance and conduct in accordance with regulations, company policy and standards, and anticipates Inflight Operations department-related needs. They will focus on ensuring PSA is providing responsible leadership to all key stakeholders while ensuring we consistently deliver safe and efficient operations. They will need to develop and foster relationships with our front-line employees, the staff, the station, as well as the elected officials of the Association of Flight Attendants (AFA).

Requirements

• High School diploma or equivalent.
• Required technical skills and experience including working knowledge of Microsoft Office Suite products.
• At least three (3) years of experience in a leadership role.
• Obtain/retain a Flight Attendant (FA) qualification and maintain currency as a PSA Airlines Flight Attendant and Check Flight Attendant on all aircraft types.
• Excellent organizational and communication skills.
• Ability to speak/read/write in English.
• If hired, must be able to demonstrate that you are authorized to work in the U.S.

Nice To Haves

• Working knowledge of Federal Aviation Regulations, CFR Part 121.
• Previous experience in leadership in an Inflight operational position.
• Working knowledge of the PSA Association of Flight Attendant (AFA) Collective Bargaining Agreement (CBA).
• Associate’s degree or higher preferred.

Responsibilities

• Monitors the domicile’s daily operation to ensure awareness of its operational performance and meets all operational requirements.
• Analyze trends and patterns of operational and team member performance/reliability and identify potential solutions to ensure the highest levels of performance.
• Conduct investigatory hearings and issue corrective action as applicable and necessary.
• Provide support to Crew Resources in maintaining flight schedules during normal and irregular operations (IROP).
• Establish strong relationships with PSA and Station managers, supervisors, Flight Attendants (FA), and Association of Flight Attendants (AFA) leadership.
• Collaborate with all internal departments to ensure the highest levels of consistency and transparency.
• Provide Inflight Services department policy guidance to FA’s, staff, and AFA.
• Conduct terminal visits to promote on time performance, and to convey visibility and transparency in everything we do.
• Play an active role in the grievance process to understand the issues facing our team members and ensuring fair and equitable treatment of all personnel.
• Act as the Manager on Call on a rotational basis as required.
• Conduct new hire orientation and familiarization sessions for all new employees, helping to ensure a smooth transition from the training environment to an active FA flight status.
• Hires, develops, and mentors base management and administrative staff, at their assigned location.
• Coordinate and oversee special activities and/or initiatives as assigned.
• Show fiscal responsibility in the administration of running the operation.
• Assist in conducting interviews for special project functions, recruiters, Check Flight Attendants (CFA) and instructors as requested.
• Communicate regularly with all members of the PSA team, including the Director of Inflight Operations, Assistant Director of Inflight Training and Standards, Inflight Operations and Training and Standards teams, Crew Scheduling, and AFA.
• Be available as needed given the 24/7/365 nature of the airline business.
• Responsible for the Company's Security and Safety Management System (SMS) and associated Safety Risk Management and Safety Assurance outputs.
• Performs other duties as assigned.

Benefits

• Travel privileges on the American Airlines global network
• A generous vacation plan designed to let you enjoy your travel perks
• 401(k) with company match
• American Airlines Group (AAG) profit-sharing and bonus opportunities
• A choice of three health plan options, all with nationwide coverage with the UnitedHealthcare Choice Plus network
• Premium dental coverage
• Vision plan options provided, including a plan that covers both glasses and contacts every year
• Benefits navigation services, including finding a doctor, scheduling an appointment, understanding your medical bills, and free second opinion services
• Access to 24-hour virtual urgent care services
• Family planning and fertility treatment
• LGBTQ+ friendly services including gender affirming care, assistance finding knowledgeable providers, and family planning
• Company-paid Life and AD&D Insurance, Short-term and Long-term Disability, and supplemental life insurance options for spouses and dependent children
• Flexible Spending Accounts for both Health Care and Dependent Care services
• Comprehensive Employee Assistance Program providing a range of services, including 5 free in-person sessions with a health care professional

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED