Manager of Hospital Development

Southern Legacy of Life•Little Rock, AR

10d•Hybrid

About The Position

The Manager of Hospital Development position is responsible for providing supervision and support to the Hospital Development Coordinators (HDCs) and In-House Clinical Coordinator (IHC) through instruction, training, and routine real-time supervision. In addition, this position assists the DHD in creating a positive and safe environment for training staff to foster and promote organ, tissue, and eye donation with the express purpose of nurturing positive relations and providing education to DSA hospitals to maximize donation and donation potential. This position will be a member of the Leadership Team, helping to design and implement practices which will continue to promote a culture of innovation and quality with respect to Southern Legacy of Life (SLL)’s Mission.

Requirements

Bachelor’s degree in related field.
A minimum of three (3) years' relevant work experience in the healthcare industry is required.
A minimum of one year of experience in a supervisory or management position with proven leadership and supervisory skills.
Strong leadership, communication (verbal and written), and presentation skills.
Maintain a valid driver’s license, reliable automobile, and proof of automobile insurance.
Must maintain required vaccination and/or health screenings to minimize the potential for disease transmission.
Consistent demonstration of attention to detail, precision, accuracy, and customer satisfaction; with low error rates are critical.
Possess strong prioritization skills and the ability to effectively manage multiple projects and tasks.
Ability to utilize general office equipment, software, and must be proficient in Microsoft Office Suite.
Responsible for acquiring and managing confidential records and ensuring that information is protected according to the recognized standards, regulations and standards for maintaining patient records.

Nice To Haves

Risk Exposure to Blood/Body Fluids: While performing some essential functions of your position, you may be exposed to blood or body fluids. Established procedures identify the appropriate personal protective measures that you should use when performing essential functions of your position. The SLL Safety program will provide you with the appropriate procedures and guidelines in which you should perform the essential duties of your job. If you need additional training or resources, please see your supervisor or the SLL Safety Officer.
Physical Requirements: see Analysis of work demands section of this job description.
Competency Evaluation: Competency evaluations are required for this position. Your supervisor will notify you when your evaluation is to be conducted.
Training: You may need additional training to better understand the performance requirements of your essential job functions. Training classes are available and can be requested and/or assigned. Your attendance at such classes is mandatory.

Responsibilities

Responsible for the supervision of direct reports including Hospital Development Coordinators and In-House Clinical Coordinators.
Communicate job expectations, planning, monitoring, coaching, counseling and appraising job results.
Monitor and approve staff time records and overtime requests, ensuring cost is within designated budget.
Follow and enforce systems including Standard Operating Procedures.
Develop training compliance with CMS and SLL SOPs.
Responsible for developing long-range planning and goal setting for the HDCs and IHC.
Monitor and track documentation and all reports, interactions, performance, as well as adherence to the implementation of Best Practices.
Present monthly/quarterly/annual data and develop associated interventions, as necessary, at the Continuous Quality Improvement (CQI) meetings.
Monitor departmental CQI goals, monthly statistics, and implement strategic goals.
Manage staff to ensure that monthly reports are provided to appropriate hospital representatives.
Identify and implement training needs for HDCs based on interpreting data from the monthly/quarterly/annual statistical reports.
Guide process improvement/corrective action plan within all hospitals for identified process variances.
Respond to referrals, rounding, case activity, etc. at designated or directed location as needed.
Work in collaboration with SLL staff and hospital personnel during referral and case activity to ensure environment is optimum for maximizing donation potential.
Maintain the essential functions including knowledge, skills, and abilities of the Hospital Development Coordinator.
Collaborate with all departments in coordination of hospital development activities by all staff when needed.
Participate in meetings with hospital administrators/CEOs/Physicians/etc as required to assist with conflict resolution and to ensure environment is optimum for maximizing donation potential.
Available to give educational presentations as needed for donation awareness.
Perform hospital development duties as needed.
Electronic Donor Record data entry as necessary.
Member of Leadership Team participating in the development of tactics to implement strategic goals.
Ensures implementation of strategic goals as they relate to the department.
Responsible for assisting with or creating the annual budget and monitoring expenses for your area of responsibility.
Collaborate with Finance regarding departmental fiscal responsibility.
Ensures staff documentation completion and accuracy.
Develop, track, and report Key Performance Indicators (KPI), departmental Continuous Quality Improvement (CQI) goals and monthly statistics utilizing techniques to test improvement efforts.
Presents CQI departmental goals to CQI committee.
Present departmental reports to Director’s Group, Leadership Team and/or Board of Directors, as required.
Promotion of staff engagement including wellness initiatives.
Expected to serve as spokesperson at public events as it relates to your area of responsibility.
Collaborate with the Quality Systems Department to ensure policies and practices follow Standard Operating Procedures and are in compliance with accreditation, certification and regulatory agencies.
Responsible for writing, revising, editing and proofreading job descriptions, SOPs, and related departmental documents.
Responsible for cooperative management with other managers at SLL to ensure that tasks and responsibilities of direct reports are completed timely and efficiently.
Responsible for interviewing, hiring, orientation, counseling, discipline, and separation of direct report(s).
Conducts annual evaluations, monitors professional development and annual competencies for direct report(s).
With the approval of department Director, serves on national committees.
Maintain regular and punctual attendance at assigned work location.
Accurately document timekeeping records.
Complete and maintain appropriate documentation in a timely and thorough manner including activities.
Proof work for accuracy and completeness.
Exhibit and model SLL’s conduct standards, mission, and organizational clarity in all job functions and interactions both internal and external to SLL.
Utilize the SLL strategic anchors: Creating a Culture of Donation, Financially Sound, Quality, and Diversity, Equity, Inclusion, and Belonging (DEIB) during work activities and in the decision-making process.
Responsible for oversight, compliance, and monitoring of contractual agreements under area of responsibility.
Authorized to negotiate contractual terms and request competitive quotes in accordance with financial policies on behalf of the organization.
Attendance at staff meetings, training programs, and/or in-services meetings, as required.
Demonstrate professional appearance, behavior, and standards in all business dealings and interactions.
Demonstrate professional conduct and behavior reflective of SLL’s respect, honor, admiration, and reverence for the donor and donor family.
Foster effective relationships with client representatives.
Perform other duties as assigned.