Manager of Health Information Management - Hybrid in Waukesha, WI

UnitedHealth Group•Waukesha, WI

11d•$72,800 - $130,000•Hybrid

About The Position

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together. The Health Information Manager is responsible for effectively leading and directing the work of assigned staff within the parameters of designated performance standards and metrics. This role ensures accurate and timely patient health information management, drives continuous improvements, and maintains solid client relationships. The Manager motivates staff to achieve high levels of customer satisfaction and meet organizational goals for customer service and financial performance. Key responsibilities include delivering critical feedback and coaching to facility-based leadership, improving patient, employee, and client experiences, and maintaining solid operational metrics and financial accountability. The Manager is directly accountable for meeting performance metrics and key performance indicators established by both the client and Optum, while fostering a patient-centric culture. If you are located in Waukesha, WI, you will follow a hybrid schedule with three in-office days per week.

Requirements

3+ years of leadership experience
3+ years of healthcare information documentation experience
3+ years of experience with Microsoft Office: Word, Excel, PowerPoint, and/or SharePoint

Nice To Haves

Certified in RHIT or RHIA - registered health information technician and registered health information administrator
Proven solid leadership and business driver skills, with the ability to make hard decisions focusing on operational goals
Ability to influence change and serve as a primary change agent
Proven solid program management skills with the ability to lead and manage multiple, concurrent projects
Ability to work with individuals at all levels, including executive, managerial, and staff positions
Ability to attract, develop, deploy, and retain a world-class revenue cycle team

Responsibilities

Lead and direct assigned staff to achieve high levels of customer satisfaction and meet organizational goals
Provide critical feedback and coaching to facility-based staff
Ensure accurate and timely patient health information management
Foster a positive, transparent, and focused working environment to achieve maximum results
Meet performance metrics and key performance indicators established by the client and Optum
Drive continuous improvements and track performance to exceed Service Level Agreement commitments
Maintain solid client relationships and represent Optum values
Conduct regular audits and compliance checks to ensure adherence to standards
Lead and monitor customer engagement improvement initiatives
Collaborate with HIM to implement strategies to improve client/customer experience
Evaluate and address feedback from service/satisfaction surveys
Develop and implement interventions to mitigate barriers and achieve positive experience goals
Provide facility-level oversight for revenue cycle performance improvement processes
Ensure compliance with regulations and standards
Manage HIM activities and staff members effectively
Develop and implement policies and procedures to enhance operational efficiency
Interview, select, and develop individuals within the area of responsibility
Promote associate loyalty and retention through engagement and inclusion
Develop work schedules to ensure cost-effective staffing and work-life balance
Establish and evaluate performance improvement programs using an interdisciplinary approach
Collaborate with customers, employees, physicians, clinics, and other departments
Conduct regular meetings to disseminate information and provide performance feedback
Serve as a consultant to regional and facility-based leadership regarding HIM services
Maintain professional growth through journals, affiliations, seminars, and workshops
Participate in continuing education programs and activities related to healthcare and revenue cycle management
Develop and implement an annual plan for personal and professional development
Manage the financial and personnel aspects of assigned areas
Optimize resource allocation to meet operational goals
Ensure compliance with federal, state, and local laws and regulations
Implement quality assurance programs to maintain high standards of service
Prepare and present reports using statistically sound information
Lead and conduct special projects, including developing work plans and facilitating resource allocation
Execute project tasks and obtain assistance from intra and inter-functional resources as required