Manager of Group Ticket Sales

Dallas Wings•Arlington, TX

10d•Hybrid

About The Position

The Manager of Group Ticket Sales will develop and execute group sales strategies, generate new business through prospecting and relationship building, and maximize revenue opportunities across schools, youth sports, community organizations, and corporate partners. Additionally, this individual will be responsible for building, hiring, training, and leading a new Group Sales Department, establishing sales processes, developing talent, and creating a high-performance culture focused on growth, accountability, and exceptional fan engagement.

Requirements

Bachelor's degree from a four-year college or university, and/or equivalent combination of education and experience
2+ years of sports sales experience and/or relevant experience required
Excellent Written & Verbal Communication required, including the ability to adjust communication style to audience style to ensure effective dialog.
Excellent organizational skills & attention to detail.
Excellent time management skills with proven ability to meet deadlines.
Ability to act with integrity, professionalism, and confidentiality
Ability to adapt in a fast paced, ever-changing environment
Ability to represent the organization as a brand ambassador.
Prolonged periods of sitting at a desk and working on a computer
Must be able to lift up to 15 pounds at a time.
Prolonged periods of standing and walking
Hearing, seeing, reading, writing, concentration, comprehension, and talking with clear speech.
Planning, organizing, interpreting data, making decisions, problem-solving, and composure under deadlines/stress.

Nice To Haves

Minimum of 3 years of professional experience in ticket sales, group sales, sports business, business development, account management, or a related field preferred.
2+ years of experience generating group ticket revenue, managing group sales programs, or leading group sales initiatives preferred.
Salesforce experience preferred
A passion for the growing sports in Dallas/Fort Worth Metroplex.
Ability to coach and develop sales professionals while maintaining personal sales production
A passion for working in group ticket sales, with a goal driven mentality.
A self-starter that is solution-oriented to help handle and resolve difficult situations in a calm and professional manner.
Ambitious and innovative; a creative thinker that uses unique approaches to develop a relationship with current and/or prospective members.
Ability to drive independent results, while simultaneously acting as a team player who thrives in a collaborative environment.
Eagerness to learn.
Results oriented mindset

Responsibilities

Actively seek new clients through lead lists, cold calls, speaking engagements and networking events to meet or exceed individual revenue goal
Develop group sales strategies across the organization for the transition into a Downtown Dallas venue
Day-to-day management of group sales team members
Serve as the department's primary resource for group sales strategy, best practices, training, and account development
Monitor, manage and evaluate sales staff performance on an ongoing basis; set up and communicate clear sales revenue and training goals
Develop and maintain group sales forecasts, pacing reports, pipeline analysis, and revenue projections
Recruiting and hiring group sales team when needed
Manage all individual pipelines for Group Sales Team
Collaborate with Ticket Operations to ensure accurate group order processing, seating fulfillment, inventory management, ticket distribution, and fan experience execution
Develop group sales renewal strategies to maintain and grow existing group business
Create and coordinate group leader events to strengthen relationships and drive new business
Collaborate with Marketing to develop strong theme nights to maximize group ticket sales
Oversee all group experiences and ensure they are executed effectively
Other duties may be assigned
Oversee and manage all fan experiences
Providing customer service to clients, members and fans