Manager of Field Operations

Sparkle Squad • Morristown, NJ

2d • Onsite

About The Position

Join Sparkle Squad as the Manager of Field Operations, where you will lead our field team in delivering exceptional service across Northern New Jersey. This is a hands-on leadership role focused on driving operational excellence, improving efficiency, and ensuring every job meets our high standards. You will play a critical role in scaling our business—owning field execution, developing technicians, and building a disciplined, high-performing operation.

Requirements

• Proven experience in field operations, service-based business, or crew management
• Strong leadership skills with the ability to motivate, train, and hold a team accountable
• Highly organized with strong time management and problem-solving abilities
• Comfortable working in a fast-paced, hands-on environment
• Ability to analyze performance and make data-driven decisions
• Strong communication skills (both verbal and written)
• Mechanically inclined / able to quickly learn equipment and processes
• Valid driver’s license and reliable transportation

Nice To Haves

• Exterior cleaning, facilities services, construction, or similar field-based industries
• Window cleaning, pressure-washing, soft-washing, gutter-cleaning, holiday lighting
• Experience managing multiple crews or job sites
• Familiarity with CRM or field service management software

Responsibilities

• Oversee daily field operations, ensuring jobs are completed efficiently and at a high level of quality
• Lead, train, and develop field technicians, fostering a culture of accountability and teamwork
• Implement and enforce standard operating procedures (SOPs) and job checklists
• Monitor and improve key performance metrics (job time vs. estimate, labor %, quality)
• Coordinate scheduling, routing, and logistics to maximize crew productivity
• Conduct job site visits and quality control checks
• Troubleshoot field challenges and solve problems in real time
• Ensure all work is completed in compliance with safety standards and company policies
• Maintain oversight of equipment, vehicles, and job readiness
• Serve as the primary link between ownership and the field team
• Resolve customer issues professionally, ensuring a strong client experience

Benefits

• Competitive compensation, based on experience
• Performance-based bonuses tied to efficiency, team performance, and quality
• Clear path for advancement into senior operations leadership as the company grows

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed