Manager of Facilities and Operations - Multi-Unit

Aramark • Rochester Hills, MI

3d

About The Position

The Manager, Facilities & Operations is responsible for leading day-to-day operations across Facilities (light maintenance), Housekeeping, and Laundry within a Senior Life environment. This role provides hands-on operational oversight while directing and supporting client-employed teams (non-Aramark) to ensure high-quality, safe, and compliant service delivery. The Manager partners closely with client leadership and Finance to optimize performance, control costs, maintain regulatory compliance, and enhance resident and employee satisfaction. Certified or licensed maintenance work is managed through qualified third-party vendors.

Requirements

• Experience in facilities, maintenance, or operations management, preferably in healthcare, senior living, or a regulated environment.
• Demonstrated ability to lead and influence non-direct-report (client-employed) teams.
• Working knowledge of light maintenance practices and vendor management for specialized trades.
• Strong financial acumen with experience managing budgets and driving operational efficiencies.
• Knowledge of regulatory and safety requirements, including OSHA and infection prevention.
• Excellent communication, leadership, and relationship skills.

Responsibilities

• Oversee daily operations for light maintenance, housekeeping, and laundry services to ensure consistent, high-quality outcomes aligned with resident needs and organizational standards.
• Provide hands-on support and oversight of light maintenance activities, ensuring timely issue resolution and safe facility conditions.
• Coordinate and manage external vendors for certified/licensed work, including scope definition, scheduling, and quality assurance.
• Continuously assess operations and implement improvements to enhance efficiency, service quality, and customer satisfaction.
• Build and maintain strong relationships with client leadership, residents, and key stakeholders.
• Lead, coach, and support client-employed teams, including Maintenance, Housekeeping, and Laundry staff.
• Establish daily workflows, schedules, and performance expectations to ensure effective service delivery.
• Foster a positive work environment by recognizing and rewarding employee performance to drive engagement and retention.
• Partner with client leadership on staffing, onboarding, training coordination, and performance management.
• Partner with Finance to manage budgets, track expenses, and identify opportunities to improve cost efficiency and productivity.
• Support vendor selection and cost control for outsourced maintenance and project work.
• Ensure compliance with all local, state, and federal regulations, maintaining accurate documentation, logs, and reports.
• Uphold all organizational standards, including safety protocols and Business Conduct policies.
• Maintain full compliance with infection prevention practices, OSHA, Joint Commission standards, and all applicable regulatory requirements.
• Identify potential risks and implement corrective actions to maintain a safe environment for residents, employees, and visitors.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed