Manager of Enterprise Apps and Systems Operations

Würth Industry USA•Roanoke, VA

12h

About The Position

The Manager of Enterprise Apps and Systems Operations plays a critical role in the organization’s technology operations, overseeing external and internal software vendor relationships, contracts, and a small team of IS professionals. This position is responsible for managing vendor performance, software licensing agreements, and service-level commitments, while also providing oversight of server infrastructure, system migrations, and IT operational continuity. The manager reviews and approves networking, infrastructure, and capital expenditure (CapEx) invoices, ensuring accurate cost allocation and budget compliance. This role serves as the primary liaison between the business, technology vendors, and internal stakeholders to ensure application and infrastructure services meet organizational needs.

Requirements

Bachelor’s degree in information technology, Computer Science, Business Administration, or a related field preferred.
5–7 years of experience in information systems, enterprise application management, or IT operations.
3–5 years of people management experience, including performance management, hiring, and team development.
Demonstrated experience managing external software vendors and contracts, including SLA oversight, renewal negotiations, and vendor performance management.
Familiarity with ERP, CRM, or other enterprise platforms.
Experience with server infrastructure, system migrations, and IT operational support.
Ability to review and reconcile networking, infrastructure, and CapEx invoices.
Experience with project management methodologies (Waterfall, Agile, Scrum).
Excellent verbal and written communication skills.
Excellent problem-solving and analytical skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with the proven ability to meet deadlines.
Strong understanding of enterprise IT systems, application lifecycle management, and infrastructure concepts.
Ability to evaluate emerging technologies and make strategic recommendations aligned with business goals.
Proficient with Microsoft Office Suite or related software.

Nice To Haves

Familiarity with ITIL practices or IT service management frameworks is a plus.

Responsibilities

Manages and directs the work of a small IS team, including hiring, onboarding, corrective action, performance appraisals, pay reviews, and day-to-day scheduling.
Leads and motivates team members, manages individual performance, and fosters a collaborative and accountable work environment in alignment with Würth basic principles.
Develops and implements training programs to ensure staff maintain current skills and knowledge, including new employee onboarding and ongoing professional development.
Manages workforce planning, staffing, and scheduling to meet operational requirements and service commitments.
Manages external software vendor relationships, including both third-party vendors and internally provided software services, ensuring contractual obligations, SLAs, and performance standards are consistently met.
Leads vendor contract negotiations, renewals, and compliance activities; evaluates vendor proposals and conducts cost/benefit analysis in partnership with business stakeholders and following corporate Project Management Standards.
Oversees server operations, maintenance, and migrations, coordinating with internal infrastructure teams and external vendors to minimize downtime and ensure business continuity.
Reviews and approves networking, infrastructure, and CapEx invoices; validates billing accuracy, identifies cost-saving opportunities, and ensures expenditures align with approved budgets.
Manages the deployment, support, and optimization of enterprise applications across multiple departments, ensuring systems are within scope, budget, schedules, and resource commitments.
Maintains the application architecture roadmap and conducts periodic reviews to assess fitness-for-purpose, scalability, and alignment with organizational strategy.
Manages on-call rotation and provides escalation support for critical application and server issues; ensures timely and effective resolution across the team.
Evaluates help desk issues and trends; recommends application changes, redesigns, or replacements and ensures timely responses to end-user needs.
Stays current on emerging technologies and industry trends; proactively makes recommendations to improve systems, reduce costs, and increase operational efficiency.
Performs all other duties as assigned.