Manager of Enterprise Applications

Sartori Company•Plymouth, WI

9d•Hybrid

About The Position

The Manager, Enterprise Applications – ERP Operations Lead is responsible for the day-to-day reliability, performance, and operational integrity of the company’s enterprise ERP platform(s). This role leads the RUN organization, ensuring core ERP processes operate reliably and securely while managing operational risk, compliance, and service levels. The ERP Operations Lead partners closely with the ERP Functional Lead (Strategy), IT leadership, and business stakeholders to ensure ERP platforms are stable, supportable, and prepared to sustain both current operations and future growth.

Requirements

Bachelor’s degree in Information Systems, Computer Science, Business, or a related field required.
10+ years of experience supporting and operating enterprise ERP platforms (e.g., SAP, Oracle, Microsoft Dynamics, Infor, or similar) required,
5+ years of experience in a leadership role managing application operations or ERP support teams required.
Strong understanding of ERP operational risk, controls, audit, and compliance requirements required.
Proven experience leading incident management, operational governance, and service delivery required.
Strong people leadership, communication, and stakeholder management skills required.
Alignment with Company Values Demonstrates behaviors and values that reflect the company’s culture. Sartori’s core values are family, commitment, authenticity, ingenuity, integrity, and humility
Analytical: Draws conclusions from data in a logical, systematic way.
Handles Ambiguity: Deals confidently with unclear or changing situations.
Problem Solver: Effectively identifies and solves challenging problems.
Detail-oriented: Shows rigorous and meticulous attention to detail.
Information Seeker: Investigates thoroughly to get relevant information.
Quick Study: Masters situations or information easily and quickly.
Collaborative: Partners with others to realize better results.
Develops Others: Coaches or instructs others to improve their performance.
Team player: Works well within diverse groups to achieve common goals.
Customer-oriented: Attentive and responsive to customer needs.
Quality Commitment: Believes in and works to achieve the highest standards.

Responsibilities

Owns the operational performance of enterprise ERP platforms across production, test, and development environments.
Ensures system availability, performance, batch processing, integrations, interfaces, and reporting operate reliably.
Establishes, monitors, and manages service levels, incident response metrics, and operational KPIs.
Serves as the primary escalation point for critical ERP operational issues impacting the business.
Leads incident, problem, and change management processes for ERP platforms.
Ensures timely issue resolution while minimizing business disruption.
Drives root-cause analysis and corrective actions for recurring or high-impact issues.
Oversees on-call coverage, after-hours support models, and escalation protocols.
Enforces operational standards, controls, and procedures aligned with audit, security, and compliance requirements (e.g., SOX).
Partners with Security and Infrastructure teams to manage system access, controls, and overall risk posture.
Ensures all changes are appropriately reviewed, tested, approved, and production-ready prior to deployment.
Maintains operational documentation, runbooks, and standardized support procedures.
Provides direct people leadership for Application Administrators, Analysts, and Engineers supporting ERP operations.
Sets clear expectations for operational ownership, responsiveness, and service quality.
Coaches and develops team members across the RUN career and competency ladder.
Ensures appropriate staffing levels, skills coverage, and sustainable workload balance.
Partners with the ERP Functional Lead (Strategy) to ensure smooth transition of Grow / Transform initiatives into RUN operations.
Collaborates with Infrastructure Operations to align application operations with underlying platforms and services.
Coordinates with external vendors and Managed Service Providers supporting ERP operations.
Communicates operational status, risks, and performance to IT leadership and business stakeholders.
Reduces technical and operational process debt through standardization, automation, and simplification.
Identifies opportunities to improve monitoring, alerting, and support effectiveness.
Contributes to standard operating procedures (SOPs) and knowledge base documentation.
Support governance, security, and compliance requirements related to application operations.
Performs limited travel as needed to support project implementations.
Participates in the Business Systems on-call rotation as an escalation point during and outside normal business hours