Senior Enterprise Applications Manager

Coretelligent

10d•$125,000 - $150,000•Remote

About The Position

This role is responsible for overseeing the governance, optimization, integration, and operational management of Coretelligent’s enterprise application stack, including platforms that support service delivery, automation, monitoring, customer engagement, and business operations. You will serve as the bridge between business stakeholders, internal developers, operational teams, and external vendors to ensure platforms are scalable, reliable, secure, and aligned with business objectives. The ideal candidate understands both the operational and technical side of enterprise platforms, can balance strategic roadmap planning with day-to-day execution, and is comfortable managing competing priorities in a fast-paced, evolving environment.

Requirements

5–10+ years of experience in enterprise applications, technical program management, platform operations, business systems, or related roles
Experience working with enterprise operational platforms such as ServiceNow, Salesforce, LogicMonitor, Liongard, Kaseya, Sage Intacct, and similar operational or automation platforms
Strong understanding of IT service management (ITSM), workflow automation, systems integrations, SaaS platforms, operational tooling, and platform lifecycle management
Experience supporting enterprise-scale platform implementations, integrations, optimization initiatives, and operational process improvements
Familiarity with APIs, automation frameworks, reporting platforms, dashboards, and operational analytics
Ability to balance long-term platform strategy with evolving operational priorities in agile environments
Strong communication, stakeholder management, organizational, and prioritization skills across technical and non-technical teams
Experience partnering cross-functionally with developers, operational leaders, vendors, and business stakeholders
Experience within MSP, IT services, SaaS, or technology-driven environments strongly preferred

Nice To Haves

ServiceNow, Salesforce, ITIL, Agile, PMP, or related certifications are a plus

Responsibilities

Oversee the operational management, governance, optimization, and lifecycle management of Coretelligent’s enterprise application ecosystem supporting service delivery, automation, monitoring, customer engagement, and business operations
Develop and maintain platform roadmaps aligned to operational scalability, service delivery excellence, automation initiatives, and business priorities
Partner closely with business stakeholders, developers, operational leaders, and vendors to gather requirements, prioritize initiatives, and translate business needs into actionable platform solutions
Lead platform-related projects and initiatives across the enterprise application stack, including: Workflow automation, Systems integrations, Process standardization, Reporting enhancements, Platform modernization efforts
Support platform interoperability and integration standards across enterprise applications, APIs, monitoring systems, and operational tooling
Facilitate recurring standups, roadmap discussions, stakeholder meetings, vendor alignment sessions, and cross-functional planning conversations
Coordinate User Acceptance Testing (UAT), release planning, change management, and platform enhancement initiatives
Help drive operational maturity across enterprise systems, including process improvement, governance, documentation, and continuous optimization
Manage vendor relationships, licensing discussions, platform evaluations, and feature enablement across the application portfolio
Partner with internal developers and technical teams to prioritize work, manage dependencies, and support successful execution across release cycles
Support reporting visibility, dashboard development, KPI tracking, and operational analytics across platforms and business functions
Maintain visibility into platform reliability, adoption, operational health, and ongoing initiatives across the organization