Manager of Engineering

Manulife • Waterloo, ON

10d • CA$113,000 - CA$163,000 • Hybrid

About The Position

This is an opportunity to take on a highly visible leadership role where you’ll shape how technology incidents are prevented, managed, and learned from across critical platforms. You’ll play a key role in protecting customer trust by improving system reliability, strengthening support readiness, and driving clarity during high‑impact situations. In this role, you’ll grow your influence beyond a single team—working closely with engineering leaders, business partners, and senior stakeholders to make meaningful, lasting improvements. You’ll gain hands‑on ownership, leadership exposure, and the chance to build deep expertise at the intersection of technology, operations, and people leadership.

Requirements

• Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field, or an equivalent combination of education and practical experience.
• 5+ years of experience in technology, software engineering, or related technical roles, demonstrating increasing levels of responsibility and impact.
• 3–5 years of experience leading, mentoring, or managing engineering teams, with accountability for application support, operational stability, and service delivery.
• Hands-on experience developing, supporting, and troubleshooting enterprise applications using .NET and/or JavaScript technologies.
• Proficiency working with SQL databases (e.g., SQL Server, PostgreSQL) for data analysis, performance optimization, and problem resolution.
• Experience designing, implementing, or supporting solutions in cloud environments, preferably Microsoft Azure, within Agile and DevOps delivery models.

Nice To Haves

• Production support and on‑call experience for critical systems
• Incident, problem, and change management exposure
• Root cause analysis and continuous improvement mindset
• Monitoring, alerting, and operational tooling experience
• Experience with cross‑team communication during high‑impact events
• Familiarity with CI/CD pipelines, production support processes, and continuous improvement practices

Responsibilities

• Lead incident management and operational response across critical technology platforms, ensuring timely resolution, clear escalation, and effective communication during high‑impact incidents.
• Establish and continuously improve support readiness, including incident playbooks, runbooks, monitoring practices, and team capability development.
• Partner with engineering, product, and business stakeholders to identify root causes, reduce recurring incidents, and embed operability into technology delivery.
• Provide visible leadership during incidents, translating technical issues into business impact and delivering clear updates to senior leaders and stakeholders.
• Drive continuous improvement in reliability and performance, using incident trends, metrics, and post‑incident reviews to strengthen systems, processes, and tools.

Benefits

• health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
• various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.
• generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior