Manager of ED & Observation (OBS) Case Management
About The Position
Tap Healthcare Solutions is seeking an experienced Manager of ED & Observation (OBS) Case Management to join Memorial Hermann Health System at the Texas Medical Center in Houston, Texas. This leadership role is responsible for overseeing case management operations within the Emergency Department and Observation units, ensuring efficient patient throughput, effective care coordination, regulatory compliance, and optimal patient outcomes. The Manager will collaborate with physicians, nursing teams, social workers, utilization review staff, and interdisciplinary healthcare professionals to support timely discharge planning, resource utilization, and transitions of care. This position offers competitive compensation ranging from approximately $108,000 to $130,000 annually based on experience and the opportunity to lead a critical service area within one of the nation's premier healthcare systems.
Requirements
- Current and valid Texas Registered Nurse (RN) license or Licensed Master Social Worker (LMSW) credential.
- Case Management Certification (CCM, ACM, or equivalent) required.
- Minimum of five (5) years of experience in: Case Management, Utilization Management, Discharge Planning, Care Coordination
- Minimum of three (3) years of hospital-based nursing or social work experience.
- Minimum of three (3) years of demonstrated leadership or management experience.
- Strong knowledge of utilization review, patient throughput, care transitions, and regulatory requirements.
Nice To Haves
- Licensed Clinical Social Worker (LCSW) preferred for social work candidates.
- Emergency Department (ED) and Observation Unit case management experience.
- Experience managing multidisciplinary case management teams.
- Knowledge of value-based care, population health initiatives, and quality improvement methodologies.
- Strong communication, relationship-building, and problem-solving skills.
Responsibilities
- Oversee daily ED and Observation Case Management operations.
- Improve patient throughput and discharge planning processes.
- Lead and mentor case managers and social work professionals.
- Collaborate effectively with physicians, nursing leadership, and interdisciplinary teams.
- Drive quality, utilization, and patient experience initiatives.
- Ensure compliance with organizational, state, and federal regulations.
Benefits
- Competitive compensation ranging from approximately $108,000 to $130,000 annually based on experience
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
