Manager of Customer Success

Varonis

4d • Remote

About The Position

The Manager of Customer Success leads a regional team of Technical Account Managers and Customer Success Operations Managers to drive customer retention, satisfaction, and growth. The role enables customers to operationalize Varonis and achieve value from its products and services. It develops and executes strategic initiatives to enhance the customer experience, aligns customer success work with company goals, and fosters relationships with key stakeholders. The position is marked as remote.

Requirements

• At least 5 years of experience in customer success, account management, or a related field.
• At least 3 years of experience in a leadership role.
• Bachelor's degree in business, Marketing, or a related field.
• Strong strategic planning and execution skills, with a demonstrated ability to drive customer success initiatives.
• Excellent leadership and team management skills, including experience building and leading high-performing teams and fostering a collaborative, customer-centric culture.
• Exceptional communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
• Strong analytical and problem-solving skills, including the ability to use data to inform decisions.
• Results-oriented mindset and commitment to understanding and meeting customer needs.
• Proven history of driving revenue growth, customer satisfaction, feature adoption, and customer retention.
• Solid understanding of SaaS products and ability to communicate technical concepts to non-technical audiences.

Nice To Haves

• MBA or equivalent experience.

Responsibilities

• Develop and implement customer success strategies aligned with company objectives and focused on driving customer value.
• Lead, mentor, and develop Technical Account Managers and Customer Success Operations Managers, fostering a high-performance culture focused on customer outcomes.
• Build and maintain relationships with key customers and serve as a trusted advisor in support of their business goals.
• Define and track key performance indicators to measure customer success initiatives and drive continuous improvement.
• Collaborate with Sales, Product, Marketing, and Support to deliver a cohesive approach to customer success.
• Gather and analyze customer feedback to inform product development and service improvements.
• Identify and mitigate risks to customer satisfaction and retention, addressing potential issues proactively.
• Provide senior leadership with regular updates on customer success metrics, initiatives, and outcomes.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager