Manager of Corporate Application Support Services

Covius•US Remote, CO

20h•$87,360 - $109,200•Remote

About The Position

The Manager of Corporate Application Services leads and develops a high-performing team that supports the execution and adoption of IT Operation initiatives. This role partners with the Service Desk and cross-functional teams to ensure projects are delivered on time and meet the needed objectives. The Manager will also be a hands-on leader that will oversee the ongoing maintenance and enhancements for corporate level applications. The Manager uses data-driven insights to improve performance, champion change management, and deliver measurable gains in efficiency, service quality, and team effectiveness.

Requirements

Able to effectively communicate both verbally and in writing to accurately convey messages with both technical and non-technical stakeholders
Strong project management skills, including knowledge of project management methodology
Strong technical knowledge across a wide range of systems, hardware, software and networking platforms
In-depth knowledge of Azure, M365 and Active Directory
Able to work in a dynamic, fast-paced environment and keep pace with organizational changes.
Excellent decision-making and leadership capabilities required
Able to manage multiple tasks and prioritize effectively with a strong attention to detail
Able to lead people and manage processes to achieve organizational goals
Commitment and ability to cultivate a diverse and inclusive work environment.
5+ years of experience in an IT technical role
3-5+ years of recent experience working within a technical ticketing system (Atlassian preferred)
1-3+ years of project management experience
1-3 years of leadership experience with a geographically distributed team preferred
Experience troubleshooting, diagnosing, and analyzing technical issues and implementing creative and sustainable solutions.

Nice To Haves

Agile-related training and certification are preferred.

Responsibilities

Provide oversight of project activities and resolve escalated issues to support successful project delivery.
Identify opportunities for automation, drive process innovation, and implement efficient and scalable ways of working.
Provide regular project reporting to leadership and key stakeholders.
Gather and review IT related data to identify trends and areas for improvement.
Collaborate across the organization to support and refine IT processes that meet the future needs of the business.
Oversee the development and growth of the team including coaching, performance management, etc.
Travel to our various offices on a regular basis.
Perform other related duties as assigned.