Manager of Core Systems and Development

Suncoast Credit Union•Tampa, FL

8d•Remote

About The Position

The Manager of Core Systems and Development leads the Core Services Systems and Development team, ensuring the stability, performance, and ongoing enhancement of the credit union’s core systems. This role is accountable for delivering reliable, high-quality technology solutions that support business operations, regulatory compliance, and an exceptional member experience. The manager drives results through effective team leadership, strategic prioritization, and strong cross-functional collaboration.

Requirements

Bachelor’s degree in Information Technology or related field (A comparable combination of work experience and training may be substituted for education requirements.)
Minimum of 5 years of experience in systems or development roles
Knowledge of core banking systems
Strong leadership, coaching, and team development capabilities
Excellent organization, prioritization and analytical skills to effectively manage areas of responsibility and attain organizational goals
Excellent written, verbal, and interpersonal communication skills to interact effectively with members, staff, vendors, and government regulators
Ability to analyze and resolve complex problems or situations
Ability to positively influence others regarding policies, practices, and procedures
Strong knowledge and understanding of credit union products, services, policies, and procedures
Strong knowledge and understanding of regulatory compliance
Strong knowledge and understanding of credit union computer systems and software applications required to perform job duties

Nice To Haves

Experience in financial services or credit union environment preferred
Leadership or supervisory experience preferred

Responsibilities

Serve as the primary escalation point for operational and technical issues, including after-hours support as needed
Oversee the development, maintenance, and support of core financial systems and related applications, ensuring availability, reliability, scalability, and performance
Monitor system health and drive proactive optimization, automation, and efficiency improvements in collaboration with vendors and IT Engineering
Manage issue resolution across systems, peripherals, and software to ensure continuity of operations
Establish and optimize workflows, prioritization frameworks, and service delivery processes to ensure efficient execution
Drive timely delivery of enhancements, defect resolution, and project work while maintaining strong execution across sprints, production support, and initiatives
Ensure service level agreements (SLAs) are consistently met or exceeded
Collaborate with business units to align technology solutions with operational needs and support key initiatives (e.g., conversions, migrations, integrations)
Evaluate and implement new technologies, tools, and enhancements, while supporting infrastructure and data center strategy
Maintain disaster recovery readiness and business continuity planning while implementing preventative controls to reduce operational risk
Review and recommend new methods or procedures to make daily operations more efficient
Perform considerable short-term planning, scheduling, and coordinating to develop and implement business objectives
Set goals for assigned teams to achieve operational and strategic results
Provide guidance, mentoring, and development opportunities for directly reporting staff
Cultivate strong working relationships, build trust among team members, and respond appropriately to employees' concerns
Assist with the development, monitoring, and maintenance of the annual budget
Assist with regulatory compliance to ensure work is completed in accordance with applicable laws and government regulations
Maintain knowledge and understanding of current trends, laws, and issues affecting area of expertise
Attend educational events to increase professional knowledge
Complete annual compliance and info security training to understand employees' role in maintaining effective compliance and security programs