Manager of Community Partnerships and Resident Programs

TREK Development Group•Pittsburgh, PA

24d•Hybrid

About The Position

TREK Development Group is seeking an engaged and passionate professional to serve as Manager of Community Partnerships and Resident Programs. This role is responsible for the implementation and coordination of on-site resident services and support with robust partnership and program development. The focus is on strategies that improve residents’ quality of life in key areas including housing stabilization, youth development, employment/workforce development, and health. Additionally, this role will play a key role in encouraging positive community engagement and fostering resident leadership. The primary priorities include supporting residents in upholding lease obligations, enhancing the resident experience, building collaborative relationships with community-serving institutions, and increasing resident engagement and leadership. The role also involves supporting the Director of Resident Services & Community Impact to build strategies for resident supportive services and meeting department KPIs.

Requirements

Bachelor’s degree in a helping profession required; Master of Social Work preferred.
Minimum 2–3 years of experience in supportive services, case management, social work, community outreach, or related roles—preferably in affordable housing, property management, or nonprofit settings.
Proven experience coordinating resident services and collaborating with external agencies and community partners.
Demonstrated ability to engage diverse populations and support residents facing housing stability, financial, or social challenges.
Experience planning and facilitating community events, educational workshops, or resident leadership initiatives.
Familiarity with lease compliance, eviction prevention, and housing regulations is highly desirable.
Strong communication, conflict resolution, and organizational skills.

Nice To Haves

Master of Social Work preferred.

Responsibilities

Coordinate and support all on-site service providers, ensuring they are well-resourced, working collaboratively, and avoiding duplication of services. Facilitate communication through regular engagement.
Conduct outreach to external agencies to bring relevant services on-site to assist residents in achieving personal goals and improve outcomes in the key focus areas.
Conduct outreach on the property to build positive relationships with residents, connect residents to each other and to identify community interests and needs.
Provide direct support to residents by connecting them with external resources to help meet lease obligations. This includes assistance with rent delinquency, recertification, and personal or social challenges.
Participate in annual unit inspections with the management team. Conduct pre-inspection outreach to residents and follow up with those who receive failing results or below-average housekeeping scores, offering guidance and support.
Champion the community’s Hospitality Covenant by modeling respectful behavior, inspiring others, and holding staff and residents accountable.
Understand the lease and community guidelines thoroughly; help residents interpret and meet their responsibilities. Facilitate communication between management and residents when needed to resolve issues.
Plan and host regular community gatherings that are engaging, inclusive, and foster a sense of belonging. Organize educational events focused on topics relevant to resident needs (minimum of 11 per year).
Develop resident leaders by encouraging and supporting resident-led initiatives that foster empowerment and leadership.
Lead a recurring lease education and eviction prevention program to promote housing stability and resident awareness of their rights and responsibilities.
Submit a written summary of urgent incident follow-ups to the Community Manager within 48 hours. Compile all resident services activity into a monthly report and annual reporting.
Attend property management team meetings and be a positive team member.
Maintain accurate case notes, data entry, and service records.
Perform other duties as assigned.