Manager of Community Health

CASA•Hyattsville, MD

About The Position

CASA’s Manager of Community Health will oversee the regional operations of our community health program, leading a team of Community Health Workers, Hotline Specialist, and Medical Interpretation staff to identify and address the health and social service needs of CASA’s local membership by coordinating access to healthcare services, promoting health education, and building strong community partnerships to improve overall health outcomes within a designated area; essentially acting as a bridge between community members and the healthcare system.

Requirements

Five (5) years experience leading, managing or coordinating teams.
Proficient working in popular education, social work, community health or equivalent experience.
Three years of experience in public health or community serving programs targeting multi-ethnic, working class immigrant community
Non-profit sector work experience
Demonstrable knowledge of local social safety net or community based programs serving immigrant and working class families.
Strong interpersonal communication, active listening skills, conflict resolution, and negotiation skills
Bilingual English/Spanish is required; French is a plus.
Proficiency in computer skills, including Microsoft office, Google online, CRM databases such as Salesforce, and the ability to learn other required software programs.
Ability to work independently and as part of a team.
Highly organized and able to manage multiple ongoing projects.
Quick learner and possesses the ability to prioritize in stressful situations.
Deep commitment to social change and to growing CASA as a membership organization in which members have decision-making authority.
Excellent customer service skills with the ability to handle changing situations and walk-in and phone requests
Bachelor's degree in a Science, public health, or health administration field, or related/relevant experience.
Valid US Driver’s License and/or state issued Identification card and reliable transportation

Nice To Haves

Advanced degree in a public health related field is a plus but not required.
Valid Community Health Worker Certification preferred but not required

Responsibilities

Team leadership and supervision: Manage, train and supervise a team of Community Health Workers , Hotline Specialist, and Medical Interpretation staff, providing training, coaching, and performance evaluations to ensure quality service delivery.
Provide leadership to support and encourage effective teamwork among all staff within the Community Health Program, monitor and evaluate project protocols and procedures.
Make appropriate adjustments in program and strategy so as to appropriately fit the target population.
Community needs assessment: Design and oversee the implementation of culturally proficient assessments to identify health disparities, social determinants of health, and key community issues impacting health outcomes.
Community outreach and engagement: Build relationships with local organizations, regional health and social service providers, government services, community leaders, and stakeholders to foster collaboration, establish referral networks and promote health awareness within the community.
Data analysis and reporting: Monitor program effectiveness by collecting, analyzing, and reporting data on key community health and program indicators, utilizing data to inform decision-making and program adjustments.
Ensure staff properly record and collect data in appropriate software platforms to enable analysis, evaluation and impact.
Compliance , budgeting and resource allocation: Manage program budget, allocate resources efficiently to maximize impact and achieve program goals.
Work with department director on diligent completion of all required grant, contract, program and internal reporting and ensure adherence to relevant safety and privacy protocols
Advocacy, building power and policy development: Work collaboratively with other CASA departments to maximize opportunities to address community needs comprehensively, Engage in and develop opportunities for members to build power as a result of engaging with CASA.
Advocate for policies and systems changes to address health disparities and improve community health outcomes.

Benefits

Generous paid time off , including: annual leave starting at three weeks per year (proportional accrual per pay period), two weeks of sick leave, three days of personal leave, and additional compensatory leave for exempt employees.
Sixteen (16) paid holidays per calendar year.
Excellent Benefits Package including employer paid benefits as follow: Health, dental, and vision insurance (CASA pays 100% of the premium costs for the employee up to our HMO plan, 55% for couples, 65% for children and 60% for family)
Basic life and AD&D
Long and Short Term Disability insurance
Professional Development: Those pursuing a course of study related to work performed at CASA may be eligible for a reimbursement up to $3,000.
Employee Assistance Program (EAP)
Additional voluntary benefits : FSA Account including Dependent Care.
401(k) retirement plan with a 2% employer discretionary match.
Accident, Critical Indemnity, Hospital insurance.
Allowances : Mileage reimbursements for those positions that are required to drive on CASA business.
Cell Phone stipend for those positions that are required to use their cellphone for CASA business.