Manager of Communications and Process

Crunch Fitness - Fitness Growth Capital•Palm Coast, FL

20d•$50,000 - $60,000•Hybrid

About The Position

The Manager of Communications and Process owns the internal communication and documentation infrastructure across the organization. This role establishes and maintains company-wide communication cadences, drafts and distributes announcements, and leads the development and refinement of all standard operating procedures (SOPs) and process documentation. A strong emphasis is placed on ensuring all materials reflect a cohesive brand voice, look, and feel. This individual will partner closely with all departments, but particularly with the Training & Development team to build and maintain a centralized knowledge base that serves as the organization’s single source of truth. This role also uses communication channels as a vehicle for employee engagement and recognition, helping foster a connected, motivated team culture.

Requirements

1-3 years of experience in internal communications, corporate communications, process documentation, or a related field
Excellent written communication skills with demonstrated ability to adapt tone/voice for different audiences
Experience developing or maintaining SOPs, process documentation, or knowledge base content
Strong project management and organizational skills; able to manage multiple communication/documentation projects simultaneously
Proficiency with SharePoint, Canva, Microsoft Office
Must be willing and able to relocate within 12 months.

Nice To Haves

Bachelor’s Degree in Communications, Business, or related field preferred; equivalent combination of education and experience will be considered

Responsibilities

Establish and maintain company-wide communication cadences (i.e. weekly updates, company announcements)
Draft, edit, and distribute organization-wide announcements, ensuring clarity, consistency, and appropriate tone for audience and context
Serve as the primary owner/gatekeeper of internal communication channels (i.e. intranet, Teams announcements, email)
Monitor effectiveness of communications (engagement, feedback) and adjust cadence/format as needed
Lead the development, review, and refinement of standard operating procedures across departments
Partner with subject matter experts across the organization to capture, document, and standardize processes
Establish a consistent format/template for SOPs and process documentation company-wide
Own a regular review cycle to keep documentation current as processes evolve
Maintain and enforce brand voice, tone, and visual identity guidelines across all internal communications and documentation
Review materials produced by other teams for brand and voice consistency before distribution
Develop templates (announcements, SOPs, newsletters, presentations, etc.) that reinforce a cohesive look and feel
Partner with Training & Development to build and maintain a centralized knowledge base and accompanying training
Organize, categorize, and maintain content so information is easy to find and stays current
Establish a governance process for who can update/contribute to the knowledge base and how content is vetted
Use internal communication channels to drive employee engagement and recognition (i.e. spotlight programs, milestone recognition, culture campaigns)
Partner with leadership and HR to amplify recognition moments and culture-building initiatives through communications
Gather feedback on communication effectiveness and engagement impact, and iterate accordingly